Japan Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Overall RoleThe Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship. The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving and in conjunction with the Work Dynamics leadership team understands the firms strategy and goals and can translate those into business & Responsibilities1. Site Operations ManagementResponsible for all site operations with team managersDevelop a deep understanding of contract key performance indicators (KPIs) and reporting requirementsWork with technology teams to design effective tracking and reporting tools for KPIs SLAs monthly quarterly and/or annual reports used to track JLLs performanceAnalyze data and metric variances recommend and implement change programs and mitigation strategies aimed at improving performance resultsParticipate in special projects and/or facilitate ad hoc reporting requests as requiredProvide communications management for internal and external account marketing and communications including online content managementShape and deploy a process management mentality that is that focuses on leveraging JLL best practices for deployment on the accountParticipate in managing the relationship with the Clients Performance Management SME and translate their business objectives into JLLs account business plan when requiredEnsure data integrity of all technology and information systems across the portfolio and audit from time to timeEstablish and deliver key account initiatives as determined and agreed with the Leadership Team and ClientDrive client initiatives such as savings targets benchmarking and best practicesConsolidate information and generate reports communications and documents as required by clientAlways set targets and challenges for the team to improve services2. Client/Stakeholder ManagementDevelop relationships with key stakeholders in the Clients organization to better understand their needs and requirementsComply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client as reflected by Client feedbackUnderstand the client business growth and work with stakeholders to implement growth strategies3. Finance ManagementEnsure budget is prepared with accuracy and financial results are within the KPI requirementsMitigate risk for the organization by ensuring A/R is maintained below 60 days payableLook for opportunities to cross-sell services and to reduce cost to our customers operations4. People ManagementActively encourage an environment that supports teamwork co-operation performance excellence and personal successEnsure the best qualified candidate is hired for all roles on the accountThoroughly and critically assess direct reports (and directs directs)For every direct report build actionable and measurable career development plans; engage in consistent conversations regarding progressAdvance the firms diversity and inclusion priorities by focusing on talent moves i.e. hiring rotation and promotionProvide point-in-time coaching to elevate performance5. Vendor ManagementAssist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors works)Assist in the procurement of vendors and services as requiredCandidate SpecificationPeople SkillsAble to effectively communicate with any level of person in a client organization in both English and JapaneseAble to give coaching and leadership to staffAble to resolve first-line conflicts regarding customer expectation and deliveryAble to deal with political situations and defuse conflictQuest for ExcellenceUnderstands great serviceStrives to deliver something differentWill not settle for mediocre deliveryWill think in traditional and non-traditional mannersProblem Solving & Strategic ThinkingAbility to connect strategic matters to operational deliverablesAble to articulate solutions and explain them wellAnalytical proven ability to solve problems using an objective approachProven ability to employ holistic approaches and look at long-term solutions with the teamIdeal ExperienceMinimum 10 years experience in Facilities Management or HospitalityMinimum 5 years experience in people operations and client relationship managementExperience in handling client matters with the ability to escalate or give first-hand adviceDemonstrated experience in balancing the interests of the client with those of the FirmExperience in translating strategic needs into deliverable programmesHas handled a P&L and/or understands financial systemsOther Personal CharacteristicsCustomer service-oriented attitudeFriendly helpful and willing to go above and beyond to help meet our customers needsAble to prioritize effectivelyProactive and positive attitudeTeam playerExcellent interpersonal and communication skills including understanding of the use of confidentiality and diplomacyExcellent multi-tasking project management and organizational skillsAbility to work in a fast-paced environment and meet deadlines

Location:

On-site Tokyo Japan

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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