Delivery Lead (Engineering)
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Delivery Lead (Engineering)
About Us:
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligentpersonaliseddigital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartlyand atscale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not onlypersonalisedbut predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are thebehaviorsthat bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
About the Role:
Sitecores APMO team is growing and weare looking forsomeone who can own delivery not just track it. Youll lead complex cross-functional programs from kickoff to production spanning on-premises SaaS and hybrid environments. Youll be the person who keeps commitments honest gets the right people in the room and makes decisions move.
Youll work directly with product engineering operations and business stakeholders to keep programs coherent risks visible and delivery on track. When things go sideways and they will youre the first one to know and the first one to act.If youre someone who gets energy from untangling complexity building trust with senior stakeholders and seeing real software ship to real customers this role is for you.
What Youll Do
Own the Plan and Hold It
- Build and maintain integrated release plans across roadmap dependencies and team capacity with clear go/no-go criteria that peopleactually use.
- Drive end-to-end execution across on-prem SaaS and hybrid environments including release readiness rollback plans and customer upgrade paths.
- Coordinate deployment strategies phased rollouts feature flags canary releases for SaaS; predictable customer communicated release cadences for on premises.
Keep Delivery Moving
- Manage cross-team dependencies and the critical path across multiple concurrent workstreams. Spot blockers before they become delays.
- Facilitate program-level events quarterly planning Scrum of Scrums reviews and retrospectives and make sure theyre worth peoples time.
- Escalate the right things at the right time. Give stakeholders accurate timely status without burying the headline.
Drive Stakeholder Alignment
- Build working relationships withproduct engineering architecture operations security and customer success.
- Navigate disagreements without escalating every decision to leadership. Know how to get alignment in a room and move on.
- Communicate tradeoffs clearly to engineers to product leads and to executives adjusting your framing without losing the substance.
Improve How We Work
- Identify delivery bottlenecks andsuggestsystemic fixes not just workarounds. Use lean metrics WIP limits and cycle time data to make improvements stick.
- Champion agile principles pragmatically. Adapt frameworks to the context; dont apply them religiously.
- Use delivery metrics and quality signals to inform decisions and hold the team accountable to outcomes not just activity.
Manage Risk and Compliance
- Maintain an active risk register. Identify quantify and mitigate program risks before they become incidents.
- Embed reliability practices: SLO/SLA targets change failure rate MTTR and post-incident reviews.
- Coordinate security and privacy requirements vulnerability remediation data residency pen test findings and ensure audit-ready traceability.
Enable Customer and Organizational Change
- Lead change management for major releases platform shifts and significant customer-facing updates.
- Ensure customers are ready: documentation migration playbooks training and release notes that help customers upgrade.
- Plan deprecations with clear timelines and migration paths.
What you need to Succeed:
- 5-8years delivering complex cross-functional programs across multiple teams and components.
- Proven experience across on-premises SaaS and hybrid deployment models you understand the differences and plan accordingly.
- Strong stakeholder management skills: youve navigated conflict between engineering and product without it blowing up and you know how to get decisions made.
- Deep Agile delivery expertise and the judgment to adapt frameworks rather than follow them blindly.
- Sharp analytical instincts: you use data to make decisions and challenge assumptions not to build dashboards no one reads.
- Solid risk management track record identification quantification mitigation and escalation.
- Working knowledge of DevOps and SRE practices and what they mean for release quality and reliability.
Additional Skills that Could set you apart:
- Experience in SaaS or enterprise software with high reliability and security requirements.
- Background working closely with R&D security or operations teams.
- Experience managing customer migrations on-prem to SaaS platform upgrades or architectural refactors.
- Familiarity with scaling frameworks like SAFe or LeSS applied pragmatically.
- Experience coordinating programs across multiple regions or time zones.
What Good Looks Like
After 6-12 months youll know youre succeeding if:
- Delivery is more predictable on-time rates improve variance to plan shrinks.
- Stakeholders trust the status theyre getting no surprises no chasing for updates.
- Cross-team dependencies are visible and actively managed not discovered late.
- Defect escape rate drops and change failure rate improves.
- Customer upgrades and migrations go smoothly fewer release-related support tickets.
- Security and compliance findings get remediated on time clean audits.
This role isnt a holding pattern. Youll have real ownership over programs that matter direct access to engineering and product leaders and genuine influence over how we build and improve delivery practices across the organization. We value people who are direct transparent and more interested in solving problems than protecting territory.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
IC
Key Skills
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
