Front Office Manager
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job description
WOULD YOU LIKE TO BE PART OF A FAST GROWING ORGANISATION
JOIN US AS FRONT OFFICE MANAGER AT LABTWENTYTWO.
ABOUT ODYSSEY
We are Odyssey Hotel Group Europes most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott IHG and Accor to develop exceptional properties across various brands from Holiday Express to Marriotts Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.
ODYSSEY CULTURE
Youll be joining a fast-moving ambitious and successful team thats shaking up the industry we love. If you thrive on responsibility share a passion for great service and are a natural collaborator well be a good fit. We pride ourselves on with a collaborative mindset.
ABOUT LABTWENTYTWO
We are located close to Barcelonas beautiful beaches in . Inspired and enhanced by natural forms sustainability and the latest technological advances LABTWENTYTWO embraces the future of hospitality.
Eco-conscious forms the blueprint of LABTWENTYTWO. Being dedicated to the future means protecting it. Here luxury is in harmony with our green ethos making us the hotel of choice for the planet-conscious and the future-orientated.
With every space and guest touchpoint perfectly designed to spark creativity LABTWENTYTWO is a melting pot for creative minds. It provides all the elements necessary for the brilliant innovations of tomorrow. With 185 state-of-the-art designed hotel rooms a restaurant and rooftop bar meeting rooms and co-working spaces the perfect balance is created between work and pleasure.
THE POSITION
As a Front Office Manager your primary focus will be leading the Front Office team ensuring seamless daily operations and delivering an outstanding guest experience from arrival to departure. You will act as the main point of contact for the department driving team performance maintaining high service standards and creating a welcoming and efficient environment for both guests and associates.
Job requirements
YOUR ROL AS FRONT OFFICE MANAGER
We are looking for a Front Office Manager who is not afraid to take the lead. Someone who leads with flair keeps an overview in the chaos and sets the tone as soon as guests walk through the door.
WHAT YOU WILL BE DOING
You are the point of contact for everything and everyone at the Front Office
You train coach and motivate a team of hosts and receptionists
You ensure smooth check-ins check-outs and everything in between
You resolve complaints and requests as if it were nothing professionally and personally
You switch easily between departments to create a top experience for the guest
You arrange the schedules check the quality and make sure everything runs smoothly
You ensure that the lobby and the team always look sharp
WHAT WE OFFER
A competitive salary based on market standards
A diverse multicultural and dynamic work environment
Discounted stays at Marriott hotels worldwide and all Odyssey properties
Up to 31 vacation days for a healthy work-life balance
Ongoing training personal growth opportunities and priority access to internal vacancies
WHAT WE ARE LOOKING FOR
At least a completed higher professional education degree preferably in hospitality or tourism
At least 3 years of experience in a managerial Front Office role
You speak and write fluent Spanish and English
You have strong organizational skills maintain an overview and make smart decisions
You are proactive stress-resistant and have a natural sense of responsibility
You remain professional even when things get tough and know when to follow or deviate from policy
You have experience with Opera PMS; Marriott systems are a big plus
WHATS IN FOR YOU
Weve got you covered (and more):
Free parking and if you ride a bike or electric scooter you can charge it here too.
Free access to the hotel gym outside working hours.
Uniform provided plus laundry service and meals at our staff canteen.
Urban Sports Club membership included to help you stay active and healthy.
Exclusive discounts on accommodation and F&B across Marriott properties worldwide plus Pleasure Rates for Odyssey hotels.
Access to the Benefits at Work platform with special offers and perks.
Know Where You Work voucher after 3 months so you can enjoy and truly experience our product.
and many more benefits wed love to tell you about!
INTERESTED
Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible.
We look forward to receiving your application!
- Barcelona Catalunya Cataluña Spain
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Required Experience:
IC
Key Skills
About Company
We design, build and operate hotel brands guests know and trust. What’s unique to all, is our attention to detail and delivering something truly special. From an essential, value-led stop-over to a luxury weekend, our passion to make hospitality better is creating a performance we can ... View more
