ServiceNow AMS Lead Architect

New Brunswick, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Must Have Technical/Functional Skills

Solution Architecture: Lead the design and implementation of ServiceNow solutions including HRSD Legal S2P modules and other ServiceNow applications in a managed services / AMS model

Strategic Planning: Collaborate with business stakeholders project managers and technical teams to define the architectural vision and roadmap for ServiceNow AMS/Support work.

Integration Support: Manage all the integrations between ServiceNow and third-party systems (such as LDAP Active Directory SAP and custom APIs) ensuring seamless data flow and system interoperability.

Leadership & Mentorship: Provide technical leadership and guidance to AMS support teams ensuring the adoption of best practices and consistent high-quality coding standards.

Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance usability and cost-efficiency including reviewing data models integrations and workflows.

Governance & Security: Establish governance processes to ensure the integrity security and compliance of ServiceNow environments including the proper management of data access control and system configurations.

Client Engagement: Act as a subject matter expert providing advice and recommendations to clients on ServiceNow architecture process automation and platform capabilities.

Documentation: Produce comprehensive solution documentation including architecture diagrams workflows and Support playbooks/ guides.

Upgrades & Enhancements: Lead efforts for system upgrades patching and platform enhancements ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

Roles & Responsibilities

Key Responsibilities:

Drive the end-to-end AMS Support of ServiceNow HRSD (HR Service Delivery) LSD (Legal Service Delivery ) Source to Pay modules ensuring timely execution of project deliverables.

Experience with ServiceNow modules HRSD (HR Service Delivery) LSD (Legal Service Delivery ) Source to Pay modules

Design HRSD LSD S2P solutions that align with business goals and scalability requirements. Translate business requirements into technical specifications and provide architectural blueprints for implementation.

Help HRSD LSD S2P projects through discovery design build test and deployment activities.

Knowledge of integrations between ServiceNow HRSD and other enterprise HR systems

Generic Managerial Skills:

Exceptional stakeholder management capabilities with demonstrated ability to build relationships at all organizational levels.

Exceptional communication skills for explaining complex technical concepts to both technical and non-technical audiences.

Proven ability to translate business requirements into technical solutions.

Problem-solving skills with the ability to think strategically and innovate.

Experience in examining and re-engineering business processes.

Customer-focused approach to work with ability to interpret and address complex requirements.

Experience with scripting business rules UI policies and other ServiceNow customization features.

Experience with ServiceNow integrations with third-party systems.

Experience with ITIL principles and best practices.

Salary Range: $160000-$210000 a year

Must Have Technical/Functional Skills Solution Architecture: Lead the design and implementation of ServiceNow solutions including HRSD Legal S2P modules and other ServiceNow applications in a managed services / AMS model Strategic Planning: Collaborate with business stakeholders project ...