Customer Experience Specialist (German Speaker)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security privacy and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI DNS and certificate lifecycle management to secure infrastructure software devices messages AI content and agents. Learn why more than 100000 organizations including 90% of the Fortune 500 choose DigiCert to stop todays threats and prepare for a quantum-safe future
Job summary
We are in the market for a Customer Experience Specialist (German Speaker) to join our team. As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels execute DigiCerts validation process according to internal documentation and analyze validation test-data to determine whether systems or processes have met validation criteria.
What you will do
- Review incoming application forms validate and submit to DigiCerts technical department
- Engage with external customers and internal stakeholders via phone live chat video calls and email
- Research customer organizations and verify contact details online
- Identify document and alert managers of customer-call trends
- Execute DigiCerts validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create populate or maintain databases for tracking validation activities test results or validated systems
- Process incoming and outgoing mail
What you will have
- Fluent in German (written and verbal) and professional working proficiency in English (essential)
- 1 years experience in a customer service or similar role
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation aptitude to learn high level of self-motivation high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
Benefits
- Provident Fund
- Medical Aid Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
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Required Experience:
IC
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust solutions through DigiCert ONE, the first platform built for mastering PKI, IoT, DNS, Document, and software trust.
