RQ10458 UX Designer Senior

Toronto - Canada

Monthly Salary: Not Disclosed

Experience Required: 7-10years

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Shape the end-to-end user experience of Ontarios digital credential products including a privacy and security by design digital wallet and other digital credential products where user trust autonomy and security are foundational.
Design experiences that make new trusted ways of interacting in person and online understandable usable and credible for real users across public and private sectors.
Elevate the quality and coherence of design across the wallet and platform so products can be confidently used in production demonstrations and strategic adoption efforts.
Use design and research to reduce risk in complex credential implementations informing product direction trade-offs and sequencing.
Enable adoption by helping internal and external teams see the value and possibilities of digital credentials through clear well-designed experiences.
Embed design as a core part of Agile delivery ensuring it informs decisions early and continuously rather than reacting late.
Work across disciplines and jurisdictions to align on standards patterns and approaches strengthening a pan-Canadian open-source digital wallet ecosystem.
Contribute to the growth of the design practice by coaching others and reinforcing a strong user-centred design culture.

Requirements

Experience and Skill Set Requirements:

MUST HAVES:

Designs clear usable and accessible experiences by translating complex user needs content and system constraints into coherent interaction and information architecture with well-reasoned design decisions.
Leads and applies rigorous user research and accessibility practices selecting appropriate methods to generate evidence challenge assumptions and influence experience design.
Operates as a senior partner within an agile team consulting across disciplines communicating design decisions clearly and elevating the quality and consistency of experiences across products.
Create low- and high-fidelity prototypes to support discovery and delivery (e.g. wireframes interactive prototypes).
Use design and collaboration tools effectively within team workflows (e.g. Figma Axure Miro).
Produces high-quality developer-ready design outputs by structuring tools and workflows (e.g. Figma systems components) to reduce ambiguity and rework in delivery.
Strong experience with graphic designing strong researching experience and producing UX outcomes.

Nice to have:

open-source digital wallet experience
Prior OPS exp or Public domain

Skill Set Requirements:

Product-level UX UI and content design:

You design complete experiences by aligning user needs business goals and delivery constraints.
Translate complex business problems into clear usable and accessible experiences (e.g. task analysis journey mapping etc).
Frame and validate problem statements and design hypotheses before solutioning (e.g. problem definition workshops assumption mapping hypothesis testing).
Design interaction visual and content elements together including navigation screen layout and microcopy (e.g. content modeling UI pattern design).
Make and explain design trade-offs based on value risk and feasibility (e.g. option comparison decision matrices).
Clearly communicate design rationale to influence product prioritization and roadmap decisions.
Apply information architecture and systems thinking to structure complex products and services (e.g. user flows content hierarchies navigation models cross-service dependencies).

Visual design quality and design system leadership:

You raise product credibility and consistency through strong visual and UI design.
Improve the visual maturity of existing mobile and web products (e.g. UI audits visual refreshes consistency reviews).
Design document and evolve design systems (e.g. component libraries design tokens pattern documentation).
Apply and maintain a cohesive visual identity across releases and product portfolio (e.g. typography systems color usage layout standards).
Collaborate with developers to ensure designs are practical and accurately implemented (e.g. design reviews implementation check-ins).
Review shipped work and iterate to maintain quality over time (e.g. post-release reviews design critiques).

Research-led and accessibility-first design practice:

You use evidence to drive decisions and design inclusive experiences from the start.
Plan develop and execute user research to inform design decisions and contribute to business cases and executive briefings required to obtain approval and funding for research activities (e.g. usability testing semi-structured interviews contextual inquiry).
Evaluate and select appropriate research methods based on the problem and stage of work (e.g. heuristic evaluation peer and competitive reviews card sorting).
Evaluate design effectiveness using qualitative and quantitative signals to inform iteration and prioritization (e.g. usability findings behavioural data outcome measures).
Synthesize research findings into clear insights and actionable recommendations for teams.
Demonstrated experience creating design deliverables such as mood boards collaboration boards empathy maps user flows wireframes mock-ups presentations and reports
Design and test experiences to meet accessibility standards across UI and content including WCAG compliance and platform-specific mobile guidelines (e.g. accessibility audits assistive technology testing Apple and Google accessibility standards).
Use research and accessibility findings to influence product standards and design patterns.

Agile delivery tools and design enablement:

You make design visible actionable and continuous within Agile delivery.
Create low- and high-fidelity prototypes to support discovery and delivery (e.g. wireframes interactive prototypes).
Use design and collaboration tools effectively within team workflows (e.g. Figma Axure Miro).
Structure design work to align with Agile planning and delivery cycles (e.g. continuous discovery design spikes backlog refinement support).
Design and configure design-to-development workflows so developers can implement designs efficiently (e.g. using Figma component properties auto-layout design tokens inspect panels and versioning to reduce handoff and rework).

Cross-disciplinary consulting and community leadership:

You lead through influence by building trust alignment and shared understanding.
Consult with users product managers developers service designers and policy partners to understand possibilities and constraints.
Educate partners and stakeholders on user-centred design practices to improve decision-making and delivery quality.
Communicate and negotiate design decisions clearly using visual verbal and written formats to build consensus and resolve competing priorities.
Incorporate technical feasibility system dependencies and delivery risks into design decisions.
Adjust designs pragmatically while protecting core user needs and accessibility requirements.
Build strong working relationships and lead alignment through a pan-Canadian UX community of practice for an open-source digital wallet.
Coach and support junior designers to strengthen design quality and maturity across the team.

Required Skills:

Experience and Skill Set Requirements: MUST HAVES: Designs clear usable and accessible experiences by translating complex user needs content and system constraints into coherent interaction and information architecture with well-reasoned design decisions. Leads and applies rigorous user research and accessibility practices selecting appropriate methods to generate evidence challenge assumptions and influence experience design. Operates as a senior partner within an agile team consulting across disciplines communicating design decisions clearly and elevating the quality and consistency of experiences across products. Create low- and high-fidelity prototypes to support discovery and delivery (e.g. wireframes interactive prototypes). Use design and collaboration tools effectively within team workflows (e.g. Figma Axure Miro). Produces high-quality developer-ready design outputs by structuring tools and workflows (e.g. Figma systems components) to reduce ambiguity and rework in delivery. Strong experience with graphic designing strong researching experience and producing UX outcomes. Nice to have: open-source digital wallet experience Prior OPS exp or Public domain Skill Set Requirements: Product-level UX UI and content design: You design complete experiences by aligning user needs business goals and delivery constraints. Translate complex business problems into clear usable and accessible experiences (e.g. task analysis journey mapping etc). Frame and validate problem statements and design hypotheses before solutioning (e.g. problem definition workshops assumption mapping hypothesis testing). Design interaction visual and content elements together including navigation screen layout and microcopy (e.g. content modeling UI pattern design). Make and explain design trade-offs based on value risk and feasibility (e.g. option comparison decision matrices). Clearly communicate design rationale to influence product prioritization and roadmap decisions. Apply information architecture and systems thinking to structure complex products and services (e.g. user flows content hierarchies navigation models cross-service dependencies). Visual design quality and design system leadership: You raise product credibility and consistency through strong visual and UI design. Improve the visual maturity of existing mobile and web products (e.g. UI audits visual refreshes consistency reviews). Design document and evolve design systems (e.g. component libraries design tokens pattern documentation). Apply and maintain a cohesive visual identity across releases and product portfolio (e.g. typography systems color usage layout standards). Collaborate with developers to ensure designs are practical and accurately implemented (e.g. design reviews implementation check-ins). Review shipped work and iterate to maintain quality over time (e.g. post-release reviews design critiques). Research-led and accessibility-first design practice: You use evidence to drive decisions and design inclusive experiences from the start. Plan develop and execute user research to inform design decisions and contribute to business cases and executive briefings required to obtain approval and funding for research activities (e.g. usability testing semi-structured interviews contextual inquiry). Evaluate and select appropriate research methods based on the problem and stage of work (e.g. heuristic evaluation peer and competitive reviews card sorting). Evaluate design effectiveness using qualitative and quantitative signals to inform iteration and prioritization (e.g. usability findings behavioural data outcome measures). Synthesize research findings into clear insights and actionable recommendations for teams. Demonstrated experience creating design deliverables such as mood boards collaboration boards empathy maps user flows wireframes mock-ups presentations and reports Design and test experiences to meet accessibility standards across UI and content including WCAG compliance and platform-specific mobile guidelines (e.g. accessibility audits assistive technology testing Apple and Google accessibility standards). Use research and accessibility findings to influence product standards and design patterns. Agile delivery tools and design enablement: You make design visible actionable and continuous within Agile delivery. Create low- and high-fidelity prototypes to support discovery and delivery (e.g. wireframes interactive prototypes). Use design and collaboration tools effectively within team workflows (e.g. Figma Axure Miro). Structure design work to align with Agile planning and delivery cycles (e.g. continuous discovery design spikes backlog refinement support). Design and configure design-to-development workflows so developers can implement designs efficiently (e.g. using Figma component properties auto-layout design tokens inspect panels and versioning to reduce handoff and rework). Cross-disciplinary consulting and community leadership: You lead through influence by building trust alignment and shared understanding. Consult with users product managers developers service designers and policy partners to understand possibilities and constraints. Educate partners and stakeholders on user-centred design practices to improve decision-making and delivery quality. Communicate and negotiate design decisions clearly using visual verbal and written formats to build consensus and resolve competing priorities. Incorporate technical feasibility system dependencies and delivery risks into design decisions. Adjust designs pragmatically while protecting core user needs and accessibility requirements. Build strong working relationships and lead alignment through a pan-Canadian UX community of practice for an open-source digital wallet. Coach and support junior designers to strengthen design quality and maturity across the team.

Responsibilities:Shape the end-to-end user experience of Ontarios digital credential products including a privacy and security by design digital wallet and other digital credential products where user trust autonomy and security are foundational.Design experiences that make new trusted ways of inter...