Task Force Front Office Manager DoubleTree By Hilton Hotel San Jose
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Doubletree by Hilton Hotel San Jose is looking for a temporary Front Office Manager to lead their front desk team to success! This is a perfect opportunity for someone that wants to take the next step into a managerial role in the hospitality industry.
We are a full-service property with 505 guest rooms less than five minutes from San Jose International Airport and ten from downtown San Jose. Shopping restaurants and more!
Ideal candidate will possess the following:
- Minimum 2 years Hotel front desk leadership experience required
- Working knowledge of Microsoft Office is a necessity
- Experience managing a unionized workplace is a plus
- Full availability to work varying shifts including weekends and holidays required
- Valid Drivers license is required
Weekly salary for this role is $17775
What will I be doing
As Front Office Manager you would be responsible for directing and administering Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Manage all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Ensure compliance with Company standards
- Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Complete audit procedures as needed
- Drive property-designated vehicles to transport guests to and from local airport in the event that a shuttle driver is not available
- Recruit interview and train team members
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel
- Access to your pay when you need it through DailyPay
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
- Maternity and parental leave
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- Comprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care via AmazonCare
- Mental health resources including free counseling through our Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- 401K plan and company match to help save for your retirement**Available benefits may vary depending upon property-specific terms and conditions of employment
EOE/AA/Disabled/Veterans
Required Experience:
IC
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
