Ticketing Member Remote Luxury Travel

We are a remote-first globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience capability and alignment with our standards not geography

About Ascend

Ascend helps founders investors and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart proprietary booking methods with round-the-clock personal service delivered over WhatsApp.

We have grown from 12 to 66 people in just over a year backed by Bessemer Venture Partners and 5xd our revenue year-over-year. We are at $22M ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.

Our clients are founders investors and senior executives who expect fast accurate and polished service. They do not chase confirmations. They trust us to get it right every time.

The Role

We are hiring a Ticketing Member to issue flight bookings accurately and on time every shift using Sabre.

Sabre is the booking system at the center of this role. It is a specialized command-based platform that the global airline industry uses to manage flights fares and this role you will use it every day to create and manage booking records price fares issue tickets process changes and handle voids and refunds. You need to already be comfortable working in Sabre independently. This is not a role where we teach Sabre from scratch.

Once a client approves a booking it comes to you. Your job is to take that approved booking and issue a confirmed airline ticket in Sabre using the right booking account with the correct passenger details and in line with the fare rules attached to that ticket. Every detail matters. You work closely with your Ticketing Team Lead who assigns your work and is there for escalations but you are expected to work accurately and independently within clear processes.

Compensation

$600 $800/month USD

Compensation is reviewed based on performance with clear milestones tied to progression.

What Youll Do

Ticketing in Sabre

• Build and manage Passenger Name Records (PNRs) in Sabre. A PNR is the master booking record for every client containing the passengers name date of birth contact information flight segments frequent flyer numbers and any special service requests (such as a specific meal or assistance at the airport)
• Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing
• Issue electronic tickets (e-tickets) across different Pseudo City Codes (PCCs) which are the booking accounts in Sabre used for different booking types including award redemptions credit card loyalty program bookings and standard cash fares
• Process ticket exchanges and reissues when a client needs to change their flights applying the correct fare difference and any applicable change fees according to the tickets fare rules
• Handle ticket voids which are same-day cancellations that must be processed within a strict window and ticket refunds following the airlines rules for what is refundable and how any remaining value is returned
• Work the queue in Sabre which is how new booking tasks and airline messages arrive throughout your shift and ensure no task sits unacknowledged for more than 30 minutes
• Monitor active holds (time-limited reservations in Sabre that expire if not issued or released) and alert your Team Lead of anything expiring within 3 hours

Quality Control and Data Accuracy

• Before issuing any ticket verify every detail in the PNR: passenger name spelling date of birth frequent flyer number flight routing form of payment and the fare rules that apply to that ticket
• After issuing confirm that the ticket number fare details and change or cancellation conditions are fully recorded in the booking database
• Double-check your own work before marking any booking as complete

Collaboration and Escalation

• Coordinate with the Client Service team when a hold needs urgent action or a fare requires last-minute approval
• Once a ticket is issued hand it over to the Trip Fulfillment team who prepare and send the final itinerary and invoice to the client
• Escalate anything that looks wrong any system error in Sabre any mismatch in the booking data or any VIP issue to your Team Lead immediately rather than trying to resolve it alone

What You Bring

Must Have

• Sabre GDS proficiency is a firm requirement for this role. You need to be able to work in Sabres command-line environment confidently and independently. This means building PNRs pricing itineraries issuing tickets processing exchanges and reissues handling voids and refunds and managing queue work without needing to be guided through each step
• 3 years of hands-on Sabre ticketing experience in a travel agency airline tour operator or travel management company where you issued tickets as a core part of your daily work
• A solid understanding of fare rules: you know how to read the conditions attached to a ticket in Sabre and apply them correctly when issuing changing or refunding
• Strong attention to passenger data accuracy: you understand why a misspelled name a wrong date of birth or an incorrect frequent flyer number can make a ticket unusable
• The ability to work at a consistent pace while maintaining accuracy especially during busy periods when multiple bookings need attention at once
• A habit of communicating proactively: if something looks wrong or unclear you flag it to your Team Lead early

Nice to Have

• Experience with award or points-redemption ticketing in Sabre such as airline miles or bank loyalty program bookings
• Background in luxury hospitality or high-end travel service
• Familiarity with task management tools or booking record systems
• Genuine interest in frequent flyer programs and airline loyalty points

Why Ascend

Clear Growth Path

The progression here is: Ticketing Member to Ticketing Team Lead to Concierge Manager. We promote from within based on performance not tenure. The skills you build in this role precision in Sabre deep knowledge of fare rules and airline ticketing and the ability to manage a high-stakes queue are the foundation for everything above.

Build Dont Just Execute

We are still refining how we operate. Your observations about what slows things down or creates errors feed directly into how we improve the team.

Real Support

• A Ticketing Team Lead who assigns your work reviews your output and is there to support you on difficult cases
• Weekly quality review sessions and structured learning opportunities Regular one-on-one conversations with clear specific feedback

Work-Life Balance

• You will know your shift schedule in advance
• Shift handovers are clean and structured
• A global team with talented colleagues across continents

What Success Looks Like

First 90 days: You are issuing all assigned tickets within the required timeframe at a 95% or higher rate. Your error rate is at or below 1%. Your booking records are complete and accurate every shift. You are communicating proactively with your Team Lead and building a reputation as someone the team can depend on.

Within 6-12 months: You are handling more complex booking types in Sabre with increasing confidence contributing learning to the team and showing readiness for greater responsibility.

Our Values

• Customer Obsession: We win when our customers win
• Urgency with Impact: Clients expect answers in minutes not hours
• Radical Candor: Honest direct respectful feedback builds trust
• Ownership: If something breaks we fix it
• Relentless Excellence: Good enough is never enough

Why Youll Love This Role

This is perfect for someone who:

• Knows Sabre well and takes genuine pride in issuing clean accurate tickets
• Wants to deepen their expertise in airline ticketing and fare management at a fast-growing luxury travel company
• Is excited to work on bookings that serve founders investors and senior executives
• Sees a clear path to team leadership and wants to start building toward it now
• Thrives in a structured high-accountability environment where the quality of your work is visible every shift

Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

Compensation & Benefits

Base Salary:$600 - $800/month USD month based on geography and relevant experience.

Benefits:

• Travel perks: Access to Ascend at-cost booking for personal travel
• Clear career path with merit-based progression
• Performance-based salary increases and bonuses tied to KPI achievement
• Global collaboration with talented teams