Customer Success Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Multiple locations
- On-site
Job Description
Our mission is to unlock value for every customer.
We help people build their businesses around their clients and unleash the capabilities of Planhat.
Team
Our role is to understand customers problems and desired outcomes deeply then help solve them through the Planhat platform.
When our clients are successful so are we:
- churn goes down 6% at a legal software company because we helped unify data from separate systems survey qualitative customer feedback and analyze product usage patterns
- Faced with modest growth and heavy competition we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat this kickstarts initiatives that help increase Net Revenue Retention by 7%
- five CS reps at a Fintech startup can handle 20% more clients; because were streamlining repetitive tasks like data entry and creating reports as well as automating the onboarding of new customers
In short we elicit the aims and pain points of global revenue leaders help open peoples eyes to new possibilities and then consistently drive high-value outcomes using Planhat.
Most of our Customer Success Managers today have:
- Succeeded in a closing role either in sales or CS (renewals expansions cross sales upsales and churn prevention) at a B2B SaaS/fast-growth company
- Demonstrated success in managing a portfolio
- Worked hands on with a technical product is smart learns fast and can roll up their sleeves.
Location
Success in this mission depends on strong cultural alignment a fast ramp-up and ongoing collaboration.
We are looking for someone who can work 5 days a week from our NYC or Malibu office.
Required Experience:
Manager
About Company
We build software that empowers organizations to acquire, service and grow lifelong customers.
