Executive Director, Quality, Operational Excellence & Governance

Durham, NC - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Labcorp is seeking an Executive Director Quality Operational Excellence & Governance to join our team at our Durham NC location.

Location: Burlington NC or Durham NC.

Applicants who live within 35 miles of either the Burlington NC or Durham NC location will follow a hybrid schedule. This schedule includes a minimum of three in office days per week at an assigned location either Burlington or Durham supporting both collaboration and flexibility.

Work Schedule: This is a fulltime exempt (salaried) position assigned to a First Shift schedule with standard business hours of Monday through Friday 8:00 a.m. to 5:00 p.m. in your local time zone.

Business needs may occasionally require flexibility in work hours including earlier later or additional hours with reasonable notice provided when possible.

Job Responsibilities

Quality Tools Training Coaching & Adoption

Design and deliver a quality tools training and mentoring program for Technology Operations teams.
Coach leaders and practitioners in the use of structured problemsolving and Lean methodologies including A3 problem solving 5Whys Value Stream Mapping Kaizen 5S and visual management.
Ensure quality tools are used for decisionmaking and operational improvement.
Build scalable quality capability through a teachtheteacher model to support organizational growth.

Incident & Problem Management Excellence

Implement disciplined repeatable problemsolving processes for recurring incidents.
Ensure chronic issues are addressed through A3 problem solving root cause analysis countermeasure development and followup.
Provide leadership for major incident quality reviews including 5Whys analysis temporary countermeasures and longterm prevention.
Support teams in shifting from reactive response to sustainable issue elimination.

Process Improvement & Lean Operations

Lead endtoend process improvement initiatives grounded in Lean principles.
Identify waste bottlenecks handoffs and failure points across operational workflows.
Lead Kaizen sessions that drive measurable improvements in flow speed quality reliability and customer experience.

Metrics Visual Management & Operational Transparency

Define and standardize operational metrics and KPIs across Technology Operations.
Lead adoption of Visual Daily Management practices to increase operational transparency across sites regions and platforms.
Train leaders to use metrics for learning and operational decisionmaking.

GembaBased Leadership

Establish Gembabased leadership expectations across Technology Operations.
Regularly engage teams where work is performed to observe processes identify issues and uncover learning opportunities.
Model handson curiositydriven leadership to strengthen operational culture.

Process Excellence & Governance

Serve as the IT Process Excellence leader responsible for continuous improvement standards.
Reinforce governance through coaching transparency and leadership accountability rather than through administrative requirements.

Site Reliability Engineering (SRE) Enablement

Partner with product platform and infrastructure teams to embed SRE principles such as Service Level Objectives error budgets resilience patterns and operational learning.
Ensure teams own reliability as part of daily work and apply consistent quality practices.

Minimum Qualifications

Bachelors degree.
10 or more years of experience in IT operations quality or operational excellence.
10 or more years of experience applying Lean and quality tools.
10 or more years of experience building and scaling quality and continuous improvement capabilities across large complex IT organizations.
10 or more years of experience working effectively with senior technology and business leaders.

Preferred Qualifications

Masters degree.
Certifications in Lean Six Sigma or Quality leadership.
10 or more years of experience embedding SRE practices into IT operations or platform teams.
10 or more years of experience supporting coachingled organizational change and continuous improvement initiatives.

Skills & Competencies

Ability to teach mentor and develop leaders at scale.
Executivelevel communication and influence.
Structured problemsolving skills and systems thinking.
Ability to balance operational rigor with practicality and speed.
Handson leadership style with strong operational credibility.

Additional Job Standards

The Executive Director Quality Operational Excellence & Governance is a senior technology leader responsible for building and scaling quality reliability and continuous improvement capability across Technology Operations. This role ensures structured problemsolving Lean practices and visual management are consistently embedded into daily operational work to eliminate recurring issues improve flow and enhance the technology experience for internal customers.

This leader serves as the enterprise authority for IT quality and operational excellence. The role emphasizes handson leadership coaching mentoring and Gembabased engagement to help teams apply quality tools in realworld scenarios. The focus is on practical sustainable improvement rather than policydriven or reviewdriven governance.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase regularly scheduled to work less than 20 hours Casual Intern and Temporary employees are only eligible to participate in the 401(k) who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Required Experience:

Director

Labcorp is seeking an Executive Director Quality Operational Excellence & Governance to join our team at our Durham NC location.Location: Burlington NC or Durham NC.Applicants who live within 35 miles of either the Burlington NC or Durham NC location will follow a hybrid schedule. This schedule incl...