Quality Control Manager (Global), Frenchs Forest, Sydney

About Us

At BikesOnline our mission and purpose of Ride More For Less is born from our belief that cycling has the power to improve lives and the environment. We love to break through old norms to get bikes and products to our customers quickly and to have a laugh while we do it.

Founded in 2011 were global in our approach and presence with staff in 6 countries and growing. We have a genuine focus on nurturing our team with perks like flexible work arrangements generous staff discounts a commitment to ongoing learning and internal career progression across our international footprint.

We are passionate cyclists who love inspiring others to ride more. We design our products provide expert advice and support initiatives to encourage people from all walks of life to enjoy more cycling adventures. We are committed to delighting customers by sourcing and making quality products for less and providing a simplified and exceptional experience.

What Youll Do

TheQuality Control Manager at BikesOnline is a linchpin role ensuring that every bicycle and accessoryfrom high-performance eBikes to entry-level commutersmeets the rigorous expectations of our global customer base. Reporting directly to the Co-CEO you will bridge the gap between production and the customer experience overseeing the lifecycle of a product from range planning concept creation to floor to final assembly.

This is a global role requiring a unique blend of market insights technical engineering knowledge supply chain diplomacy a deep passion for the cycling industry and strategic thinking to minimize warranty issues and optimize assembly efficiency. This role is critical in bridging the gap between our international manufacturing partners and our internal teams in Australia and the United States. Responsibilities include but are not limited to:

Quality Control & Compliance

• ProBuild Stewardship: Cultivate and maintain high-level relationships with suppliers to oversee the ProBuild (Assembly) process. This includes the training and auditing of key factory personnel in country.
• Regulatory Leadership: Maintain an expert-level understanding of import regulations safety standards and testing requirements across all operating markets (AU/US).
• Design & Improvement: Proactively recommend and implement design improvements based on customer feedback and market intelligence.
• Accountability: Hold suppliers accountable for uncompleted or substandard ProBuild work including the management of credits and financial reconciliations.
• eBike Specialization: Lead quality control and compliance for batteries eBikes and chargers ensuring all certifications meet jurisdictional legal requirements.
• Supply Chain Liaison: Manage the Insera supply chain coordinator person based in Indonesia to streamline communications and bridge operational gaps between companies.

Packaging & Damage Mitigation

• Structural Design: Develop and refine packaging solutions with suppliers to ensure safe transit and ease of assembly for the end user.
• Strategic Analysis: Identify warranty trends related to shipping and packaging; develop strategic resolutions and communicate these expectations to global suppliers.

Special Make-Up Units (SMUs) & Product Development

• Market Alignment: Partner with the Category Management Team to identify trends and assess market demand for SMU products.
• Concept to Production: Oversee the full lifecycle of SMUs with partner factories including component selection specification finalization and performance compatibility.
• eBike Innovation: Prioritize the development of eBike models in collaboration with the Insera eBike team.

Warranty & Technical Oversight

• Supplier Liaison: Act as the primary technical point of contact for global suppliers regarding warranty claims and defects in the US and AU markets.
• Team Leadership: Provide technical guidance to Warranty Leaders in the US and AU ensuring efficient claim processing.
• Reporting: Generate and analyze monthly warranty reports to identify failure trends and drive systemic improvements.

Operations & Systems Management

• Parts Sourcing: Support the parts ordering process including sourcing and inventory management.
• Systems Optimization: Take ownership of the Brightpearl and OFX workflows within the sourcing process (liaising with Asana) to improve efficiency where existing processes are currently manual or fragmented.
• OEM Management: Review and authorize final placement for all OEM orders.

Customer Education & Content Collaboration

• Assembly Technical Specs: Define the necessary tools and educational requirements for customer self-assembly.
• Content Partnership: Work with the Content/Marketing teams (led by Content) to translate technical manuals into user-friendly video formats and digital guides across a broad range of models.

Global Reach: Periodic travel to Asia (factories/suppliers) and Europe (trade shows/vendors) with cross-office travel between the AU and US hubs.

Time Zone Commitment: Must be available for a weekly standing meeting aligned with Indonesian time zones (WIB/WITA).

About You

Qualifications:

• Tertiary qualification in commerce marketing or business.
• Recognized certification in bicycle maintenance.

Experience (Preferred)

• Extensive background and technical knowledge of bicycles high-end components and e-mobility systems (eBikes batteries and motors).
• In-depth knowledge of the global bicycle industry including current market trends manufacturing processes and supplier dynamics.
• Proven experience training factory personnel and workshop staff in production standards assembly methods and ProBuild protocols.
• A track record of resolving complex customer complaints and technical warranty issues with effective long-term solutions.
• Experience managing international vendor relationships and holding suppliers accountable for quality standards and financial credits.
• Hands-on experience ensuring products meet international standards import regulations and eBike certifications for AU and US markets.
• Proficiency in Google Workspace and experience working within ERP and Project Management environments.
• A deep personal enthusiasm for cycling with firsthand knowledge of current product trends and the end-user experience.

Skills (Preferred)

• High-level mechanical proficiency with a customer-first mindset regarding ease of assembly and product reliability.
• Ability to navigate and optimize specialized tools including Brightpearl OFX and Asana to improve operational efficiency.
• An analytical and data-driven mindset comfortable using warranty reports and shipping trend data to drive strategic design and packaging changes.
• Exceptional verbal and written communication skills with the specific ability to work effectively across different cultures languages and time zones.
• Strong ability to lead mentor and provide technical guidance to regional warranty teams and international supplier partners.
• A proactive independent thinker who can identify potential issues in the supply chain before they impact the customer.
• Highly detail-oriented with the ability to prioritize and manage high-pressure tasks and global travel schedules simultaneously.

What We Believe In

Our company values are integral to our culture and success. We expect that you embrace our core values with behaviors and actions that:

• Delight the Customer
• Focus on the Process
• Take responsibility
• Learn Grow and Develop
• One Team Together

Why Youll Love Working Here

When you embark on your journey with BikesOnline youre not only joining a close-knit community but contributing to a dynamic and rapidly expanding industry - sparking newfound creativity and innovation.

We both welcome and value employee perspectives as inclusivity and collective contribution are the foundations of our culture.

If youre passionate about bikes thats amazing! However if not our wealth of knowledge will allow you to absorb new skills.

From personal development to career opportunities - we invest in our people and culture providing a safe trustworthy and flexible work environment.

We encourage you to be inquisitive be yourself and join the BikesOnline family!

How To Apply

If this sounds like you theres no better time to join a team already full of awesome humans. Please include a cover letter outlining your interest in BikeOnline and a resume with your application.

We will be in touch with you soon after you submit your application as long as you have:

• Submitted a resume and cover letter.
• Permanent working rights in Australia.
• Availability to attend regular meetings aligned with Indonesian time zones (WIB/WITA).
• Ability to undertake periodic international travel (Asia/Europe/US) as required.

BikesOnline is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability or age.

Required Experience:

Manager