Mt-Cs

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of MT Customer service
The person is responsible for ensuring high levels of customer satisfaction by supervising daily operations and supporting the service team. They handle escalated customer issues provide solutions and maintain service quality standards. The role requires strong communication leadership and problem-solving skills. Additionally they assist in training staff monitoring performance and implementing process improvements to enhance the overall customer experience
Key Responsibilities:
Process customer orders returns and exchanges accurately in ERP/CRM systems
Support sales representatives with quotations product information and account management
Handle customer inquiries via phone/email and resolve issues promptly
Coordinate with logistics inventory and finance teams to ensure timely order fulfillment
Maintain customer records pricing details and contract information
Assist in upselling/cross-selling relevant products and services
Monitor order status and proactively communicate updates to customers and sales teams

Required Skills & Qualifications:
Bachelors degree or equivalent experience
Strong communication and interpersonal skills
Proficiency in CRM/ERP systems (e.g. SAP Salesforce) and MS Office
Problem-solving mindset with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications:
Experience in dental/medical product industry
Knowledge of order management and supply chain processes
Customer-first attitude with a focus on service excellence
Preferred Experience
Personal efficiency; Ambitious and proactive
Ability to use influencing techniques
Confirmed ability to handle multiple projects/tasks effectively
Ability to handle change effectively; uses straightforward and constructive arguments to gain consensus from others

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.