IT Training Content and Design Manager

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is located at the Firms global operations center in Tampa.

General Description:

We are seeking an IT Training Content and Design Manager to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm. The IT Training Content and Design Manager provides strategic oversight and handson development of IT training content across the firm. This role is responsible for ensuring the quality accuracy accessibility prioritization and lifecycle management of all IT training materials to support effective technology adoption. The IT Training Content Lead collaborates with application owners subject matter experts IT project teams and the IT Training Delivery and Adoption Manager to translate complex systems into clear scalable rolebased learning.

Key Responsibilities and Essential Job Functions:

• Lead and personally contribute to the design development and maintenance of IT training content including courses job aids and learning paths.
• Manage the IT Training Content team including work prioritization performance management coaching and professional development.
• Own the IT training content strategy standards templates accessibility requirements and quality expectations.
• Translate SME and application knowledge into clear practical rolebased learning experiences.
• Facilitate structured SME knowledgecapture sessions workflow walkthroughs and changeimpact discussions.
• Ensure SMEs review training materials for content accuracy retaining ownership of instructional design decisions.
• Prioritize content development and maintenance work based on business impact adoption risk and application release schedules.
• Perform handson content updates for system upgrades enhancements and process changes.
• Manage content lifecycle activities including version control refresh cycles and retirement of outdated materials.
• Review and approve content deliverables produced by the team to ensure consistency and quality.
• Partner with the IT Training Delivery and Adoption Manager to ensure content is deliveryready and aligned with rollout and scheduling plans.
• Collaborate with the IT Training Analyst to review learner feedback completion data and adoption of metrics to drive continuous improvement.
• Stay current with emerging learning technologies including AI-enabled capabilities and apply them responsibly to enhance training effectiveness scalability and insight.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Required Skills:

• Knowledge of or ability to learn Microsoft Office Suite or Microsoft 365.
• Must possess strong organizational skills exceptional communication and writing abilities.
• Proven presentation and platform skills.
• Excellent technical coaching and counseling skills with the ability to effectively influence others to act and achieve objectives.
• Strong analytical skills to assess training effectiveness and implement improvements.
• Proficiency in designing and developing online learning modules.
• Ability to manage multiple projects simultaneously and meet deadlines.

Required Qualifications & Education:

• Bachelors degree or equivalent experience in Instructional Design Education Technology or a related field.
• 7 years of experience in training instructional design or learning content development.
• Demonstrated experience personally developing training materials for enterprise or technical applications.
• Prior experience managing or leading instructional design and/or learning operations staff.
• Strong stakeholdermanagement facilitation and communication skills.
• Knowledge of legal industry specific software is preferred (i.e. Document Management System).
• Ability to learn such software as well as software developed in house required.
• Working knowledge of adult learning principles and accessibility standards.
• Experience balancing leadership responsibilities with handson execution.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs) dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related conditions transgender status and sexual orientation) national origin age disability genetic information veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact .

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process as well as inclusion in a personnel file. Categories of data collected may include name address phone numbers email Social Security Number and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background employment and certifications. Please visit Legal Information Portal for Holland & Knight LLPs privacy policies.