CX AI Intern

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners businesses and entrepreneurs to adopt renewable energy through simple scalable and innovative solutions. Operating at the intersection of B2B and D2C we offer software financial products and services that drive real environmental impactwithout compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development career growth and purpose-driven work. Palmetto offers a comprehensive benefits packageincluding unlimited PTO medical dental and vision coverage paid parental leave retirement plans and moreso you can have it all both personally and professionally. Palmetto prioritizes people planet and profitbacked by a culture that values collaboration impact and balance. Join us in building a brighter cleaner world.

Location

This internship will be based in Charlotte NC.

Reporting

This intern will report to the Senior Manager Digital Support

Internship Overview
Palmetto is looking for a motivated and curious student to join the Customer Experience (CX) team for a summer internship. This role sits at the intersection of AI customer operations and business strategy giving you hands-on exposure to how a high-growth clean energy company is building the future of automated customer support.

You will work directly alongside our CX AI team on real initiatives not hypothetical projects. That means contributing to Sunny our AI support agent built on Intercom and helping improve how we use data automation and AI to resolve customer issues faster and more effectively. This role is built for someone who wants to learn by doing and is comfortable moving fast in an environment where the work actually ships.

Core Responsibilities

The intern will own and support a mix of project-based work and ongoing initiatives throughout the summer. Responsibilities may include:

• Supporting the development and optimization of Sunny our AI customer support agent including testing conversation flows reviewing AI resolution data and identifying gaps in coverage
• Analyzing customer contact data to surface trends identify high-volume issue types and recommend new AI automation opportunities
• Assisting in the creation and maintenance of knowledge base content used to train AI responses
• Documenting workflows SOPs and process improvements across the CX team
• Partnering with CX operations engineering and product stakeholders on cross-functional projects
• Contributing to a defined summer project with clear deliverables and a final presentation to the CX leadership team

Qualifications

• Currently enrolled in an undergraduate or graduate program
• Pursuing a degree in Business Information Systems Computer Science Data Analytics Communications or a related field
• Genuine curiosity about AI automation and how technology can improve customer experience
• Strong written and verbal communication skills you can explain a complex problem clearly in a Slack message or a slide
• Comfortable working with data: pulling reports spotting patterns and drawing conclusions
• Ability to manage multiple workstreams prioritize effectively and hit deadlines without heavy hand-holding
• Prior internship coursework or project experience in CX operations product or AI-adjacent work is a plus
• Interest in renewable energy climate tech or mission-driven organizations

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications merit and business need. We do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or any other status protected under federal state or local law.

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