Remote Customer Advocate

Remote Customer Advocate - Full-Time
Disabled Veteran Solutions (DVS)

A Career With Purpose - Built for People Who Take Pride in Doing It Right

At Disabled Veteran Solutions (DVS) we dont hire for short-term roles-we build careers. As a nationally recognized veteran-owned and run organization our work demands precision accountability and genuine care for the people we serve.

Were looking for Customer Advocates who dont just follow a script - they think critically solve problems and take ownership of every interaction. If youre someone who notices the details others miss and takes pride in getting things right the first time youll fit here.

This is a full-time fully remote opportunity for professionals who want stability structure and long-term growth within a mission-driven organization.

What Youll Do

Youll handle 50-70 daily interactions supporting members with healthcare coordination medications appointments and benefits. Each conversation is different and while systems and processes guide the work real success comes from your ability to think beyond them.

Youll be expected to move confidently between multiple systems in real time document accurately while speaking with members and maintain a high level of professionalism in every interaction. This is a fast-paced environment where both empathy and precision matter.

This Role Is Not for Everyone

This is not an entry-level computer role and its not a read-the-script type of job.

You need to be comfortable navigating multiple browser windows while actively engaging in conversation documenting in real time without losing accuracy and troubleshooting basic issues independently. Youll also be using Microsoft Word Excel Outlook and Teams consistently throughout your day. Note a tech assessment is required prior to our interview and we will assess your technical proficiency in these areas during the hiring process.

Schedule & Training

This is a full-time Monday-Friday position with shifts scheduled within 8:00 AM - 8:00 PM EST.

• Training (First 8 Weeks): 8:00 AM - 4:30 PM EST
• Post-Training Schedule: 9:30 AM - 6:00 PM EST
• Start Date: May 11 2026

Training is paid and highly structured with 100% attendance required. This role is designed for individuals seeking long-term employment-not temporary or transitional work.

What You Bring

Youre someone who takes ownership values consistency and doesnt cut corners. Youre just as comfortable handling complex customer concerns as you are navigating multiple systems at once.

Required:

• High school diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive issues preferably those whove performed remote customer service.
• Strong working knowledge of Microsoft Word Excel Outlook and Teams as well as navigating websites.
• Ability to multitask across systems while maintaining accuracy.
• Excellent attention to detail and organization.
• Clear professional communication-written and verbal.

Helpful experience includes high-volume call environments healthcare or insurance exposure or roles where youve had to advocate for or guide others through complex situations.

What Youll Get

We invest in people who are committed to growing with us. That means competitive pay bonus opportunities a comprehensive benefits package and clearly defined advancement paths for high performers.

Who Thrives Here

People who succeed at DVS are dependable detail-oriented and take pride in doing meaningful work the right way. They dont look for shortcuts-they look for solutions.

If youre ready for a role that challenges you rewards consistency and offers real long-term growth we encourage you to apply.

Join DVS-where your work matters!

A pre-employment drug screening and criminal background check are required prior to employment.