Sr Customer Service Analyst
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Job Location:
Arvada, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As a Sr Customer Service Analyst with Honeywell you will be providing aftermarket customer analytics to our location in Arvada CO.
If youre a dynamic and strategic Global Project Manager in the technology sector Sparta has an exciting opportunity for you. Reporting to the VP of Professional Services you will have a proven track record of coaching and leading a team of professionals. Use your skills to work within aftermarket products to provide customer data analytics. Work within CRM system and JDE (Honeywell SAP system).
Responsibilities
Key Responsibilities
- Manage JDE/MRP related items for updates system inaccuracies support shipments evaluate tools within JDE to collect data to drive aftermarket sales
- Provide GPP support to help customers channel partners and sales team members effectively enter and drive orders
- Conduct aftermarket analytics for the aftermarket field service and aftermarket engineering teams
- Support in document coordinator activities to provide customers with data packages
- Support our CRM tool to drive orders
- Uses our CRM software in tandem with other software daily
- Enters data and ensures accuracy of data entry by others and self
- Ensures all functions of CRM system work effectively other applications and operating systems
- Aids with managing customer relationships with CRM support
- Provides timely insights and analytical support to internal business stakeholders to support effective business decision-making and customization of the CRM to align with business needs
- Partners with cross functional stakeholders to provide CRM customizations to support internal business needs including ad hoc requests.
- Identifies recommends and implements quality and efficient improvements to CRM processes.
- Interface direct with customers representatives and distributors within the Sundyne infrastructure. Coordinates pre-sales activities with various departments such as Product Planners Purchasing Engineering Field Service Accounting and Sales to ensure that Sundynes commitments are met
- Review orders received through IWS for accuracy.
- Responsible for discussing in partnership with managers pricing variances within the scope of supply in accordance with published pricing guidelines and applicable discounts.
- May also with guidance apply pricing for new items based on current pricing matrix and established procedures
- Responsible for accurate maintenance of each assigned products permanent serial number records including field modifications product upgrades and conversions
- Knowledgeable of all resources available within Sundyne to respond to customers requirements and/or concerns with timely decision making and problem solving
- Develop and communicate recommendations for changes concerning system improvements pricing and procedure
- Performs special assignments and related duties to improve customer service as business dictates.
- Ability to communicate issues specifically of an engineering nature to management or other appropriate internal experts for resolution
- Must be able to interact with customers and project a positive and professional image of Sundyne during high stress situations.
Qualifications
YOU MUST HAVE
- 5 years in Customer Experience with system and customer updates.
- 5 years in customer data analytics.
WE VALUE
- Associates Degree is a plus
- Attention to detail strong problem-solving skills outstanding oral and written communication skills and the ability to multitask are essential for success in this position.
- Working knowledge of the following: Microsoft Office JD Edwards and Syteline programs.
- Work requires the ability to assist customers in various situations
- Understanding of a complex process and procedure system used in aftermarket product distribution
The account specialist is also expected to participate in process improvement training programs and have a basic understanding of how said tools are used
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high-growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe.
BENEFITS
In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more Honeywell Benefits information visit: annual base salary range for this position is $5700 - $71400. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: March 27 2026.
Required Experience:
Senior IC
Key Skills
About Company
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more
