Sr. Modern Work Engineer (Voice)

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers most pressing challenges.

When it comes time to deliver we set our sights on that sweet spot where brilliance emerging technologies best practices and accountability converge. We have a global presence spanning four continents (North America South America Europe and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WERE ABOUT:

We believe that collaboration transparency and accountability are the values that guide our business our delivery and our brand. Everyone has something to bring to the table and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate business decisions become easier innovation is greater and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse equitable and inclusive culture. So we strive to foster a workplace where people have the respect support and voice they deserve where innovative ideas flourish and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft please go to

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions all candidates must complete a video screen with our corporate recruiting team.

Responsibilities

WHAT YOU WILL BE DOING:

Design implement and support Microsoft Teams Phone (Voice) solutions including Calling Plans Operator Connect Direct Routing and hybrid/cloud-only architectures.
Lead Skype for Business to Teams Phone migrations ensuring voice resiliency failover routing SBC redundancy and number normalization strategies.
Configure and manage Session Border Controllers (SBCs) SIP trunks dial plans normalization rules and tenant dial plan strategies.
Administer Teams Voice policies emergency calling (Dynamic E911) number lifecycle management and monitor voice quality using Call Analytics and Call Quality Dashboard (CQD).
Configure Auto Attendants Call Queues resource accounts and licensing including business-hours routing overflow timeout and shared voicemail scenarios.
Apply security governance and automation for Teams Voice: RBAC scoped administration PowerShell scripting and Microsoft Graph API integration.
Design deploy and manage Microsoft Viva workloads including Viva Connections Viva Engage Viva Learning Viva Amplify and Viva Insights; configure dashboards learning hubs campaigns analytics and governance.
Integrate Viva and Teams solutions with SharePoint Online Teams apps Power BI and other M365 services; ensure compliance with privacy anonymization and security requirements.
Support cross-platform Microsoft 365 services including Azure AD/Entra ID Exchange Online SharePoint Online Intune and Microsoft Teams Rooms (MTR).
Deliver partner-facing customer implementations providing design deployment troubleshooting documentation and technical handovers in production enterprise tenants.

Qualifications

MINIMUM QUALIFICATIONS:

10 yrs of related experience
Hands-on expertise in Microsoft Teams Phone including Calling Plans Operator Connect Direct Routing SBC configuration dial plans auto attendants and call queues.
Experience migrating Skype for Business to Teams Phone with voice resiliency failover and SBC redundancy strategies.
Proficient in Teams Voice administration including policies emergency calling number lifecycle and troubleshooting using Call Analytics/CQD.
Strong skills in Microsoft Viva workloads (Connections Engage Learning Amplify Insights) including dashboards campaigns learning paths analytics and governance.
Solid knowledge of Microsoft 365 ecosystem: Azure AD/Entra ID Exchange Online SharePoint Online; familiarity with Intune Teams Rooms and multi-geo/tenant considerations.
Experience in partner-facing implementations independently designing deploying and troubleshooting Teams Voice and Viva solutions in production environments.
Skilled in automation governance and security including RBAC PowerShell Microsoft Graph API and compliance with privacy and data protection standards.
Strong documentation technical handover and collaboration skills for enterprise-scale deployments.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race color religion age sex national origin disability status genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring and the full employee lifecycle up through and including termination.

Required Experience:

Senior IC

OverviewWHO WE ARE:Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore and our team is made up of a diversely talented team of ...