Medical Contact Assistant II

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Summary of Responsibilities:

To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call email fax etc.
Receive information record and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls email fax etc.
Execute drug safety data management processes a combination of call intake call dialogue documentation peer review case follow-up.
Perform and support different activities as assigned tracking various types of information and metrics ongoing QC of defined process steps training reconciliation of data from multiple sources.
Assume responsibility for quality of data processed.
All other duties as needed or assigned.

Qualifications (Minimum Required):

Completed any of the following life science/healthcare degree: Nursing Pharmacy Physical Therapy Medical Technology Radiologic Technology
1 year or more of INBOUND VOICE call center experience
Healthcare account experience
Business to conversational English language communication skills (both written and oral)

Learn more about our EEO & Accommodations request here.

Required Experience:

Junior IC

Summary of Responsibilities:To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call email fax etc.Receive information record and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) ...