Knowledge Quality Lead (mfd)
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Yesterday
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1 Vacancy
Job Summary
As a leading provider of software solutions for healthcare we operate in 19 countries and employ nearly 9000 dedicated professionals. You will work in a dynamic and innovative environment filled with exciting opportunities. With your commitment and passion youll have the chance to make a lasting impact.
CGM Leverages AI:We are looking for people who are inspired by the power of AI in eHealth eager to shape transformation and curious at heartready to see how technology can make healthcare smarter easier and better.
Together we are shaping the future of healthcare. Become part of our mission and make a differencefor a world where knowledge saves lives!
In this role you are responsible for the quality of our operational knowledge base and create the foundation for systematically turning resolved customer issues into reusable standards. Our ambition is clear: No problem is solved twice it becomes a standard. To achieve this you ensure that knowledge is not lost but becomes structured accessible usable and scalable across teams countries and systems. The focus is not only on processes and standards but above all on measurable impact along clearly defined KPIs.
Your contribution:
- Responsibility for our knowledge management system from selection and configuration through rollout and sustainable adoption in the relevant teams
- Definition of binding processes for the creation review approval and maintenance of knowledge documents to ensure they are clearly efficiently and scalably embedded in the organization
- Ensuring that resolved support cases are systematically translated into knowledge articles decision trees and runbooks making them available as reusable standards
- Introduction of new ways of working in support delivery and engineering teams through suitable onboarding and training formats as well as clearly defined accountabilities
- Early identification of process deviations initiation of suitable corrective measures and consistent assurance that standards are not only introduced but also sustainably lived
- Ownership of key success metrics and systematic management of all initiatives along defined targets (knowledge reuse rate >80% time-to-knowledge <48h self-service resolution rate >75% quality gate compliance 100%)
What you bring:
- Several years of experience in knowledge management content quality or a comparable role ideally in an IT services software or technology-driven environment
- An excellent academic background preferably from a leading university ideally in information systems information management computer science business administration or a comparable field of study
- Proven experience in introducing building and further developing knowledge systems or content platforms
- A strong understanding of scalable processes as well as the ability to anchor knowledge in organizations in a structured efficient and sustainable way
- Confidence in working with governance quality standards and binding processes as well as the ability to communicate them clearly and enforce them effectively
- Ideally experience with AI-supported systems retrieval architectures or ITSM platforms and a good sense of how to combine technological capabilities with operational excellence
What you can expect from us:
- Mobile Work: Work flexibly from home two days a week and on-site three days a week
- Attractive locations: Our offices offer fully equipped workspaces as well as regular events such as summer parties and Christmas celebrations
- Development: Our in-house academy and a portfolio of external partners support your professional growth
- Health: We place high value on health. At our in-house canteen in Koblenz youll find a daily selection of delicious and healthy meals and our fully equipped gym offers weekly classes (online & on-site)
- And more: A daycare center on our CGM campus in Koblenz helps employees make their workday more flexible. We also offer corporate benefits the option of a job bike company pension schemes and much more
Diversity is part of CGM! We welcome applications regardless of disability gender nationality ethnic and social background religion age sexual orientation or identity.
We are looking for people who recognize the power of AI in the eHealth environment want to help shape change and are driven by a curious passion to understand how technology can make healthcare smarter simpler and better.
Interested Apply now online with your meaningful application documents (including all certificates salary expectations and your earliest possible starting date).
Key Skills
About Company
CompuGroup Medical is one of the leading e-health companies in the world. Based in Austin, Texas, CompuGroup Medical US has offices across the United States in locations including Arizona, Maryland, South Carolina, California, Missouri, New Hampshire, Florida, and Texas. CGM US has o ... View more
