Operations Training Coach
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Job Location:
Sherman, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Operations Trainer Coach
Goodwill Driving Operational Excellence Through Training Leadership and Service
Goodwill is seeking a Training & Operations Support Specialist to lead coordinate and deliver highquality learning and operational support across all Donated Goods Retail (DGR) locations. This role provides handson leadership for training programs POS support and LMS administration ensuring team members and store leaders receive consistent compliant and effective training that drives performance customer service and mission impact.
You will serve as a primary operational liaison for Store Managers-supporting LMS troubleshooting curriculum management reporting and system partnership with Operations and Leadership youll coordinate monthly trainings daily huddles and drill calendars while maintaining alignment with current operational standards policies brand expectations and compliance requirements.
This role actively analyzes training data and trends to improve onboarding retention and performance outcomes. You will deliver inperson training coach leaders and team members provide feedback to reinforce accountability and support performance management and continuous improvement initiatives. Ensuring worldclass customer service and maintaining CARF safety loss prevention and operational audit compliance are essential functions.
Operational responsibilities include stewardship over labor scheduling image standards inventory flow donation handling cash handling safety inspections incidents and accident reporting expense tracking supply ordering training documentation staffing processes and accurate/timely reporting. You will also support hiring supervision and development of store teams and help ensure stores operate within budgeted labor and revenue ratios.
Competencies
Strong organization time management and follow-through; ability to analyze training and performance data; clear communication; deep understanding of retail and donatedgoods operations; effective group and individual training delivery; auditready accuracy; strong coaching skills; operational insight; and knowledge of safety OSHA and CARF standards.
Key Performance Indicators
Transaction value donor value labor efficiency sales vs. labor hour sales vs. budget retention customer service store image rounding-up success training compliance and timely/accurate reporting and drills.
Qualifications
- Minimum 1 year as a Retail Store Manager or Assistant Manager
- 2 years supervisory experience (retail preferred)
- Postsecondary education in business or related field preferred
- Proficient computer skills
About Company
501(c)3 Non-Profit Organization - Empowering local communities with essential education and job training to obtain gainful employment.
