Enterprise Director, AI Enablement & Service Automation Architecture for Technology

Labcorp is seeking an Enterprise Director AI Enablement & Service Automation Architecture for Technology to join our team at our Durham NC location.

Location: Burlington NC or Durham NC.

Applicants who live within 35 miles of either the Burlington NC or Durham NC location will follow a hybrid schedule. This schedule includes a minimum of three in office days per week at an assigned location either Burlington or Durham supporting both collaboration and flexibility.

Work Schedule: This is a fulltime exempt (salaried) position assigned to a First Shift schedule with standard business hours of Monday through Friday 8:00 a.m. to 5:00 p.m. in your local time zone.

Business needs may occasionally require flexibility in work hours including earlier later or additional hours with reasonable notice provided when possible.

Job Responsibilities

AI Strategy Governance & Alignment

• Partner with the enterprise AI Council to align Technology Operations AI initiatives with enterprise standards policies and ethical guidelines.

• Translate enterprise AI direction into actionable operating models reference architectures and implementation standards.

• Ensure consistent adoption of approved AI patterns platforms and controls across infrastructure service management and operational teams.

Unified Infrastructure AI Strategy

• Define and lead the unified AI strategy for Infrastructure and Technology Operations.

• Oversee Conversational AI for employee and operational support use cases.

• Direct the use of Agentic AI for incident response request fulfillment automated remediation and workflow automation.

• Advance the AIOps foundation to enable event correlation noise reduction detection response and fullstack observability.

• Oversee integration of AI and AIOps capabilities into ServiceNow and related operational platforms.

AIOps & Autonomous Operations

• Establish and mature the enterprise AIOps foundation across Technology Operations.

• Drive capabilities such as alert correlation proactive detection automated response and incident prevention.

• Ensure integration between monitoring platforms event management tools ServiceNow and remediation workflows.

• Improve operational outcomes including reduced time to recover incident avoidance and service stability.

AI Productivity & Engineering Enablement

• Lead AIdriven productivity capabilities that support engineering and operations teams.

• Develop standardized agentbased skills frameworks for consistent implementation of logging telemetry observability and deployment checks.

• Oversee AIenabled automation agents used to develop scripts playbooks and automation assets for configuration management troubleshooting and recovery.

AIEnabled Service & Operations Use Cases

• Partner with ITSM Infrastructure and Engineering leaders to embed AI into core operational processes including incident management request fulfillment capacity management and change execution.

• Drive adoption of agentic and autonomous capabilities to reduce manual effort and accelerate resolution times.

• Ensure AI use cases deliver measurable operational and business impact.

Training Adoption & Workforce Enablement

• Lead enterprise AI training and enablement programs for Technology Operations.

• Partner with Learning Architecture and the AI Council to build rolebased AI training for operators engineers and leaders.

• Promote responsible AI adoption through training playbooks and reference implementations.

Leadership & Collaboration

• Serve as the primary AI enablement and automation thought leader for Technology Operations.

• Collaborate across Infrastructure ITSM Security Data Digital Workplace and Application teams to scale AI responsibly.

• Provide executivelevel reporting on AI adoption operational impact risk and maturity.

• Build and lead highperforming teams focused on AI platforms enablement and operational execution.

Minimum Qualifications

• Bachelors degree

• 10 or more years of technology leadership experience across infrastructure operations or digital platforms.

• 10 or more years experience defining and scaling AI and service automation capabilities in large enterprise environments.

• 10 or more years experience with AIOps autonomous operations monitoring platforms and IT service management integrations.

• 7 or more years of experience with workflow automation and Infrastructure as Code.

• 7 or more years of scripting or programming experience.

• 3 or more years experience partnering with enterprise governance bodies such as AI councils or architecture review boards.

• 3 or more years experience with Quality or Lean frameworks such as Lean Six Sigma or similar methodologies.

Preferred Qualifications

• Masters degree in Computer Science Data Science or Artificial Intelligence.

• 10 or more years experience with platforms such as ServiceNow Power BI Datadog event management tools or similar technologies.

• 3 or more years experience with AIenabled ServiceNow capabilities observability platforms and event correlation tools.

Skills & Competencies

• Executivelevel communication and stakeholder influence.

• Ability to balance innovation with governance risk management and enterprise standards.

• Systemslevel strategic thinking with handson technical credibility.

• Expertise in automation AI platforms and operational tooling.

• Proven ability to lead change and drive enterprisewide adoption of new capabilities.

Additional Job Standards

The Executive Director AI Enablement & Automation is a senior technology leader responsible for defining governing and scaling enterpriselevel AI capabilities across Technology Operations and Digital Transformation. This role ensures AI technologies are implemented safely consistently and in alignment with organizational standards to improve operational resilience productivity and customer experience.

The position oversees the architecture and execution of enterprise service automation ensuring automation platforms workflows integrations and AI capabilities operate cohesively and reliably. This leader works closely with the enterprise AI Council and Technology Operations leaders to translate AI strategy into actionable frameworks guardrails and platforms that enable teams to innovate responsibly within approved models.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase regularly scheduled to work less than 20 hours Casual Intern and Temporary employees are only eligible to participate in the 401(k) who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs or needs an accommodation please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data please see ourPrivacy Statement.