IT Support Technician
Share
Job Location:
Strongsville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
PRIMARY OBJECTIVE OF POSITION
The Onsite IT Technician provides hands-on technical support to Warehouse shopfloor staff and local office operations across the different locations. This role is responsible for enduser computing hardware/software support device management peripheral maintenance and coordination with centralized IT teams to ensure reliable daily operations. The technician serves as the primary on-site technical resource resolving issues that require inperson troubleshooting advanced diagnostics and direct interaction with technology users.
Key Responsibilities
EndUser Support & Workstation Management
Education & Experience
Archway is committed to building a diverse workforce by attracting developing andretainingemployees. We believe that through having a diverse workforce we will be employing the best talent andleveragingdiverse and unique skills and perspectives.
The Onsite IT Technician provides hands-on technical support to Warehouse shopfloor staff and local office operations across the different locations. This role is responsible for enduser computing hardware/software support device management peripheral maintenance and coordination with centralized IT teams to ensure reliable daily operations. The technician serves as the primary on-site technical resource resolving issues that require inperson troubleshooting advanced diagnostics and direct interaction with technology users.
Key Responsibilities
EndUser Support & Workstation Management
- Install configure and support desktop/laptop computers mobile devices and peripherals in accordance with company standards and security policies.
- Responsible for PC imaging deployment and distribution ensuring systems are properly configured updated and delivered to end users efficiently and according to company standards.
- Provide advanced troubleshooting and inperson resolution for hardware software Windows OS authentication and network connectivity issues.
- Support seamless workstation integration with enterprise services including file servers Microsoft 365 email conferencing tools application platforms cloud services and identity systems.
- Deliver newhire onboarding device setup account configuration and user training on hardware/software best practices.
- Maintain and update endpoint devices apply patches perform general maintenance and assist with lifecycle management and upgrades.
- Support and maintain shopfloor and office peripherals including printers scanners docking stations monitors label printers barcode scanners and specialized equipment.
- Diagnose and resolve device connectivity issues print failures driver problems and hardware malfunctions.
- Assist with resolving LAN/WAN connectivity issues including DNS DHCP WiFi IP conflicts and cable/port tracing.
- Coordinate with Network Operations and vendors for escalated or infrastructurelevel issues.
- Work with the procurement team to evaluate hardware/software needs recommend solutions and support purchasing activities.
- Maintain accurate documentation of endpoint inventory LAN/WAN assets telecom/cabling layout and configuration records.
- Follow all IT security standards compliance requirements and documented procedures.
- Ensure proper handling of data devices and credentials following organizational policies.
- Identify recurring issues propose improvements and contribute to a positive proactive customer service experience.
- Perform additional tasks and project support assigned.
Education & Experience
- Associates degree in IT Computer Science or related field; or equivalent certifications/experience (e.g. CompTIA A Network).
- 35 years of IT or desktop support experience in a professional or technical environment.
- Strong working knowledge of Windows 10/11 Microsoft 365 and common enterprise applications.
- Solid understanding of PC hardware imaging processes endpoint security and devicemanagement best practices.
- Ability to troubleshoot and repair a wide range of workstation and peripheral hardware.
- Strong analytical and problemsolving skills with attention to detail.
- Ability to multitask prioritize and work independently or within a team.
- Experience with Microsoft Azure Microsoft Intune (Endpoint Manager) and Windows Autopilot for modern device provisioning and management.
- PowerShell scripting experience for automation or administrative tasks.
- Experience troubleshooting and configuring LAN connectivity DNS DHCP Wi-Fi basic routing and network devices (switches access points routers) for end-user environments.
- Experience with Microsoft Azure Intune (Endpoint Manager) and Windows Autopilot for modern device provisioning.
- Knowledge of VMware and virtualization is a plus
- Frequent sitting reaching typing and handling of equipment; ability to perform repetitive motions and use common tools.
- Ability to lift/move up to 40 lbs independently and heavier items in a team-lift setting.
- Sufficient vision and hearing to perform technical duties and assist users effectively.
Archway is committed to building a diverse workforce by attracting developing andretainingemployees. We believe that through having a diverse workforce we will be employing the best talent andleveragingdiverse and unique skills and perspectives.
Required Experience:
Senior IC
Key Skills
About Company
Advatix is an efficient team of Supply Chain Experts with extensive experience in Fulfillment, logistics and global operations to help you in scaling business profitability.
