Field Service Engineer IC-LC-MS (Expert)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory SettingJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Analytical Instruments Group (AIG) at Thermo Fisher Scientific is at the forefront of developing innovative analytical technologies. Our IES Division focuses on providing exceptional service for Ion Chromatography Liquid Chromatography Mass Spectrometry Trace Elemental and Molecular Spectroscopy solutions supporting groundbreaking research and applications across various industries.
As a Field Service Engineer Expert (IC-LC-MS) at Thermo Fisher Scientific youll contribute to delivering excellent service for sophisticated analytical and scientific instruments specifically those belonging to the IC-LC-MS group. Working with customers across research industrial and healthcare settings youll install maintain troubleshoot and repair complex equipment such as IC HPLC Integrion Vanquish Triple Quadrupole IonTrap and Orbitrap systems. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
Location: North West Italy (remote) with a preference for Lombardian region. Travel throughout Italy as required.
Key Responsibilities:
- Perform on-site installation repair maintenance qualification and validation of IC-LC-MS instruments
- Ensure delivery of all activities related to the specific instrumental branch with the highest possible efficiency
- Assure customer satisfaction through excellence in repair and support
- Work in conjunction with other ULS teams and Sales maintaining a client-focused approach
- Schedule repair maintenance and qualification jobs by priority
- Maintain spare parts inventory tools manuals and test equipment
- Actively promote and sell installations extended service contracts preventative maintenances and related services
- Advise customers of new products and upgrades reporting sales opportunities to account representatives
- Perform all service activities in compliance with Company values and 4i principles (Integrity Involvement Innovation Intensity)
- Maintain a clear vision for cost savings
Requirements:
- Bachelors Degree (advanced degree preferred) in Chemistry Electronics Engineering or related field with minimum 6-7 years of experience and a strong technical background in Electronics/Chemistry/Engineering or Equivalent Experience
- Field Service experience or relevant Industry experience (background in Ion and Liquid Chromatography Mass Spectrometry Trace Elemental or Molecular Spectroscopy is a plus)
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Excellent customer service and communication skills both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite AI tools and service management software
- Ability to read and interpret technical documentation and schematics
- Valid drivers license and willingness to travel up to 90% within the assigned area; travel throughout Italy may be required
- Physical ability to lift up to 23 Kg and work in various laboratory environments
- Native Italian speaker with proficiency in English (CV in English)
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
- Willingness to travel to EMEA or US mainly for training purposes
This position offers a unique opportunity to work with cutting-edge analytical technologies while contributing to the success of Thermo Fisher Scientifics Analytical Instruments Group.
Join us in our mission to enable our customers to make the world healthier cleaner and safer.
Required Experience:
IC
Key Skills
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
