Materials Planner CSR Liaison
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Job Location:
Forney, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
The CSR Liaison serves as the primary point of coordination between customer service internal departments and external customers. This role ensures clear communication timely issue resolution and a seamless customer experience by bridging gaps between teams and facilitating efficient information flow.
Materials Planning ensures the timely availability of raw materials components and supplies required for production operations. This role works closely with procurement production inventory control and suppliers to balance supply and demand minimize costs and prevent production delays.
As a Materials Planner / CSR Liaison You Will:
Act as the main point of contact between Customer Service Representatives (CSRs) operations and other internal teams
Coordinate and communicate customer requests escalations and service issues across departments
Monitor and track customer inquiries to ensure timely and accurate resolution
Support CSRs by providing updates on order status inventory shipping and service-related matters
Handle escalated customer concerns and work toward effective resolution
Coordinate with procurement to escalate supplier issues and track deliveries from suppliers
Collaborate with production teams to align material availability with manufacturing schedules
Identify and resolve material shortages delays or discrepancies
Support continuous improvement initiatives to enhance supply chain efficiency
REQUIRED EDUCATION EXPERIENCE & SKILLS:
24 years of experience in customer service coordination or a related role
Proficiency in Microsoft Excel and data analysis
Excellent organizational analytical and problem-solving skills
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Problem-solving mindset with attention to detail
Proficiency in CRM systems and Microsoft Office (especially Excel and Outlook)
- Legal authorization to work in the United States - Sponsorship will not be provided for this position.
PREFERRED EDUCATION EXPERIENCE & SKILLS:
Experience in manufacturing or production environments
Knowledge of lean manufacturing or just-in-time (JIT) principles
Experience in materials planning inventory management or supply chain roles
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Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans dental and vision coverage 401(k) and more. We provide employees with flexible time off plans including paid parental leave vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 with OPT or CPT H-1 H-2 L-1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Key Skills
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
