Senior Voice Engineer

Durham, NC - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Labcorp is seeking a Senior Voice Engineer to join our team in the Burlington NC or Durham NC office.

Work Schedule

This is a fulltime exempt (salaried) position assigned to a First Shift schedule with standard business hours of Monday through Friday 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours including earlier later or additional hours with reasonable notice provided when possible.

Applicants who live within 35 miles of either the Burlington NC or Durham NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location either Burlington or Durham supporting both collaboration and flexibility.

Responsibilities

Design implement and maintain Cisco Unified Communications Manager (CUCM) clusters dial plans and call routing.
Configure and support Cisco ISR/ASR voice routers VG series gateways and CUBE for SIP PRI and analog integrations.
Manage and optimize SIP trunking PSTN connectivity and voice routing policies across enterprise environments.
Deploy configure and support Cisco Unity Connection for voicemail and messaging solutions.
Deploy and support Cisco Webex Calling and Webex App including hybrid and cloud integrations.
Lead number porting projects including coordination with carriers validation of routing and troubleshooting of porting issues.
Perform upgrades migrations and patching for CUCM Unity and Webex platforms.
Troubleshoot complex issues across CUCM gateways SIP trunks and collaboration tools.
Collaborate with network security and collaboration teams to ensure seamless integration of voice services.
Document system architecture configurations and operational procedures.
Mentor junior engineers and provide technical leadership on voice projects.
Participate in vendor discussions proof-of-concepts and readiness assessments for new voice solutions.

Minimum Qualifications

5 or more years of enterprise voice engineering experience with Cisco UC solutions.
3 or more years of experience with:
- CUCM (multi-cluster environments dial plans SRST device pools).
- Cisco ISR/ASR routers VG gateways and CUBE (SIP H.323 MGCP).
- Unity Connection (voicemail integration with CUCM and Exchange).
- Webex Calling and Webex App (cloud calling hybrid deployments user provisioning).
- Number porting and carrier coordination (domestic and international).
Bachelors Degree in Computer Science Information Technology or a related field or equivalent work experience.

Preferred Qualifications

CCNP Collaboration certification.
CCIE Collaboration certification.
Experience with VoIP SIP RTP QoS and enterprise network protocols.
Experience with global dial plans number normalization and least cost routing.
Experience with integration of PSTN carrier services and cloud collaboration.
Experience with voice security standards (TLS SRTP SBCs).
Experience with enterprise WAN environments (MPLS SD-WAN).

Additional Job Standards

Troubleshooting and problem-solving skills with the ability to resolve complex issues quickly.
Excellent verbal and written communication skills with strong client-facing experience.
Ability to lead projects manage priorities and deliver results in a team environment.

Labcorp is a leader in global sciences with a mission to improve health and improve lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all.

We are seeking a highly skilled and experienced Senior Voice Engineer to support the design implementation and maintenance of our enterprise unified communications systems. This role requires deep expertise in Cisco Unified Communications Manager (CUCM) Cisco voice routers and gateways (ISR/ASR VG series) SIP trunking enterprise voice/video integrations and Webex Calling. The ideal candidate will also bring experience with number porting and carrier coordination to ensure seamless migrations and onboarding. You will ensure the reliability scalability and performance of our global voice infrastructure while driving adoption of best practices and emerging technologies.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on 7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Required Experience:

Senior IC

Labcorp is seeking a Senior Voice Engineer to join our team in the Burlington NC or Durham NC office.Work ScheduleThis is a fulltime exempt (salaried) position assigned to a First Shift schedule with standard business hours of Monday through Friday 8:00 a.m. to 5:00 p.m. in your local time zone. Bus...