Operations Executive
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
The purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle including onboarding through offboarding as well as campaign coordination budget maintenance reporting and audit.
Key Responsibilities
1. Governance & Operational Management
Establish and run DGS Philippines operational governance including cadence forums decision tracking and escalation management
Act as the primary point of coordination between local leadership and the global DGS network
Ensure consistent application of global DGS operating standards policies and controls
2. Unified Data & Reporting
Own the end-to-end operational data model for DGS Philippines
Ensure accurate timely and automated feeding of Philippines data into global DGS dashboards
Partner with global teams to standardize definitions metrics and reporting cadence
Provide leadership with a single source of truth on utilization productivity delivery health and operational risks
3. CrossService-Line Coordination
Drive integrated operational planning across CXM Media and Creative to reduce silos and prevent utilization leakage
Coordinate cross-service-line initiatives dependencies and capacity alignment
Enable proactive identification and resolution of delivery bottlenecks
4. Productivity & Continuous Improvement
Lead productivity and efficiency initiatives including AI-enabled process improvements
Partner with service-line leaders to identify prioritize and execute automation and optimization opportunities
Track benefits realization and embed continuous improvement into day-to-day operations
5. Audit Compliance & Risk Management
Coordinate audits and compliance activities across HR Office Administration Legal and Finance
Ensure audit readiness documentation accuracy and timely issue remediation
Act as the operational risk owner for DGS Philippines surfacing and mitigating risks early
Must-Haves
5 years in delivery operations PMO service delivery management or operational governance in professional services GCC shared services or BPO.Ideally coming from one of the large consulting firms.
Multi-geography coordination has worked across time zones and knows how to align processes without direct authority
Hands-on Power BI builds and owns dashboards does not just consume them
Advanced Excel Power Query pivot tables data modelling owns the raw data layer before it hits BI
MS 365 ecosystem proficiency: SharePoint Teams Power Automate these are the operating rails for this role
AI and automation mindset actively uses tools to remove manual work not just aware of them
Strong written communication executive updates that go to global leadership without editing
Drives outcomes through influence without direct authority
Strong Advantages
BPO or GCC operations experience understands large-scale delivery center dynamics
Professional servicesand consultancybackground
Has built operational frameworks from scratch not inherited them
Exposure to audit and compliance coordination in amulti-market environment
Location:
Makati CityBrand:
DentsuTime Type:
Full timeContract Type:
Permanent
Key Skills
About Company
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries.
