Director of Patient Experience Executive Office- Full Time-Mount Sinai Queens
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Job Location:
Long Island, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Director of Patient Experience - Executive Office- Full Time-Mount Sinai Queens
The Director of Patient Experience provides leadership and oversight for targeted patient experience improvement initiatives at Mount Sinai Queens. This role collaborates with administrative nursing and physician leaders to implement evidence-based healthcare communication training and educational programs that enhance the patient experience. The Director plays a key role in driving operational efficiency and service excellence.
Responsibilities
- Analyze patient experience data from surveys comments complaints focus groups and direct observations to identify opportunities for improvement.
- Serve as a subject matter expert providing hospital leaders and department managers with best practices for enhancing patient experience.
- Develop and implement patient experience training programs in partnership with Talent Development ensuring sustainability of improvements.
- Collaborate with multidisciplinary teams to develop action plans and service-line-specific strategies to enhance patient satisfaction.
- Communicate and manage improvement initiatives with a positive solutions-focused approach.
- Coach frontline teams to adopt a culture of continuous quality improvement.
- This role requires a proactive leader who can drive meaningful improvements in patient experience and staff performance.
Qualifications
- Education: Bachelors degree in Healthcare Administration Business Administration or related field preferred
Experience: Five years of healthcare or other type of leadership experience with demonstrated success managing teams developing and managing projects and implementing patient experience improvement initiatives in complex environment.
Strong verbal written and presentation skills including the ability to deliver persuasive presentation to various audiences
Non-Bargaining Unit 250 - Executive Office - MSQ Mount Sinai Queens
Required Experience:
Director
Key Skills
About Company
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more
