Training and Support Lead (EdTech)

Oklahoma City, OK - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Training & Support Lead (EdTech)

Oklahoma City OK (Must reside within 30 miles)
Moderate travel required (primarily in-state)

Type: Contract to hire

About the Role

We are seeking a dynamic Training & Support Lead to join our team supporting clients across the Mid-South region with a primary focus on Oklahoma. This is a highly visible client-facing role that blends training delivery technical support and system ownership within an innovative education technology environment.

Youll play a key role in enabling client success by delivering impactful training supporting end users and serving as a regional subject matter expert for our platform.

What Youll Do Training & Enablement

Deliver engaging in-person and virtual training sessions to clients and internal teams
Develop and maintain training materials user guides and documentation
Support updates to training content based on product enhancements
Coordinate training schedules and logistics

Client Support & Service Delivery

Manage and resolve Tier 1 & Tier 2 support tickets through Zendesk
Troubleshoot system and workflow issues ensuring timely resolution
Escalate complex (Tier 3) issues as needed
Maintain high levels of client satisfaction and responsiveness

System & Platform Management

Serve as the regional owner for Zendesk including user access and reporting
Partner with internal teams to support new features and implementations
Provide insights and reporting to leadership on support trends

Client Engagement & Growth

Lead product demonstrations and webinars for clients and stakeholders
Participate in client meetings and support business development efforts
Collaborate with internal teams to identify and address client needs

Collaboration & Continuous Improvement

Work cross-functionally with Product Operations and Program teams
Contribute to process improvements and workflow optimization
Maintain and enhance knowledge base documentation

What Were Looking For Required Qualifications

Experience in training teaching or presenting to adult learners
Background in customer support or service delivery preferably in a ticketing environment (Zendesk or similar)
Strong ability to troubleshoot systems and guide users to resolution
Excellent communication and presentation skills
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

Experience with education technology platforms (EdPlan strongly preferred)
Familiarity with K 12 education systems or special education programs
Knowledge of IEP or 504 processes
Experience creating training materials or instructional content
Exposure to data reporting tools dashboards or analytics
Experience with Jira or similar tools
Bachelors degree in Education Information Systems or related field

Why Join Us

Be part of a mission-driven organization supporting education systems
Work in a high-impact client-facing role with visibility across teams
Opportunity to grow as a regional subject matter expert
Collaborative environment focused on innovation and continuous improvement

Training & Support Lead (EdTech) Oklahoma City OK (Must reside within 30 miles) Moderate travel required (primarily in-state) Type: Contract to hire About the Role We are seeking a dynamic Training & Support Lead to join our team supporting clients across the Mid-South region with a primary focus on...