Genesys Cloud CX Solution Architect
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Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Tittle: Genesys Cloud CX Solution Architect
Location: Cary NC (Local)
Duration: Contract
Experience: 8 12 Years
Role Overview
We are seeking an experienced Genesys Cloud CX Solution Architect to lead the design development and deployment of scalable cloud-based contact center solutions. This role requires deep expertise in Genesys Cloud architecture integrations and automation to enhance customer engagement and operational efficiency.
Location: Cary NC (Local)
Duration: Contract
Experience: 8 12 Years
Role Overview
We are seeking an experienced Genesys Cloud CX Solution Architect to lead the design development and deployment of scalable cloud-based contact center solutions. This role requires deep expertise in Genesys Cloud architecture integrations and automation to enhance customer engagement and operational efficiency.
Key Responsibilities Design scalable and secure Genesys Cloud CX solutions based on business needs.
Design and implement AI powered IVA solutions.
Develop architecture blueprints workflows and best practices for implementations.
Configure Genesys Cloud CX components like IVR ACD workforce engagements and analytics.
Integrate Genesys Cloud with third-party applications (CRM WFM AI/ML etc.)
Troubleshoot technical issues ensuring minimal downtime.
Work with business teams to understand contact center needs.
Collaborate with developers engineers and IT teams to for seamless deployment.
Provide technical guidance and mentorship to junior team members.
Technical Skills Strong expertise in Genesys Cloud CX architecture and configuration.
Experience with IVR ACD SIP trunking Call routing Workforce Engagement Management (WEM) and Analytics.
Proficiency in APIs Web Services (RESTful JSON OAuth)
Knowledge of scripting languages (JavaScript Python PowerShell) for automation.
Good experience on Genesys Cloud CI/CD and DevOps.
Experience in AWS Azure or other cloud platforms is a plus.
Design and implement AI powered IVA solutions.
Develop architecture blueprints workflows and best practices for implementations.
Configure Genesys Cloud CX components like IVR ACD workforce engagements and analytics.
Integrate Genesys Cloud with third-party applications (CRM WFM AI/ML etc.)
Troubleshoot technical issues ensuring minimal downtime.
Work with business teams to understand contact center needs.
Collaborate with developers engineers and IT teams to for seamless deployment.
Provide technical guidance and mentorship to junior team members.
Technical Skills Strong expertise in Genesys Cloud CX architecture and configuration.
Experience with IVR ACD SIP trunking Call routing Workforce Engagement Management (WEM) and Analytics.
Proficiency in APIs Web Services (RESTful JSON OAuth)
Knowledge of scripting languages (JavaScript Python PowerShell) for automation.
Good experience on Genesys Cloud CI/CD and DevOps.
Experience in AWS Azure or other cloud platforms is a plus.
