Senior Business Consultant

Quebec - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

The Senior Business Consultant plays a key role within Group Disability (GD) Shared Services driving operational efficiency value creation and continuous improvement. This position has primary accountability for oversight of the Group Disability medical consultant program and provides strategic and operational support to Claim Services leadership through analytics process improvement quality oversight and cross-functional initiatives focused on enhancing the client experience.

What will you do

Medical Consultant Program Oversight

Lead the Medical Consultants team including hiring onboarding and training

Ensure compliance with Medical Enterprise Operating Guidelines (MEOG)

Act as the primary point of contact for day-to-day medical consultant activities

Manage the annual budget contractual compliance and cost-per-review metrics

Review medical opinion referrals for appropriateness and coach stakeholders as needed

Partner with Referral Management and Supplier Relationship Management to align service delivery

Complete annual Medical Consultant Quality Program (MCQP) reporting andmaintainrequired compliance documentation

Maintain program documentation standards and practices

Process Improvement & Innovation

Identifyand assess opportunities for process improvement automation and innovation

Recommend strategic improvements to Claim Services leadership

Design implement andmaintainefficient consistent processes across multiple platforms (SharePoint wiki e-learning job aids Wrike)

Develop and deliver training and workshops to support change adoption

Monitor industry and market trendsand apply insights to business processes

Quality Performance & Governance

Provide quality assurance and control support including outsourced services

Develop track and report performance and productivity metrics

Identifyorganizational gaps and recommend solutions

Project Leadership & Collaboration

Support andmaintainthe Performance Standard Agreement (PSA)Quality Program

Lead Shared Services initiatives from concept through delivery

Represent GD Shared Services on cross-functional projects and initiatives

Facilitate forums to share best practices with internal and external partners

Prioritize initiatives based on business needs and ensuretimelyimplementation

Provide regular status updates to leadership

What do you need to succeed

Experience & Knowledge

Minimum 5 years experience in disability case management

Strong knowledge of Group Benefits products services and systems

Proven project management experience

Experience working with internal and external business partners

Solid understanding of operational and infrastructure processes
As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Skills & Competencies

Strong communication negotiation and facilitation skills

Analytical problem-solving and decision-making capability

Strong organizational and time management skills

High comfort with technology and rapid adoption of new tools

Self-motivated adaptable and able to manage through influence

Ability to synthesize information and present it clearly and concisely

Assets

University degree or college diploma

Lean Green Belt (or willingness to obtain)

PMP GBA or CEBS designation

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80000/80 000 - 128000/128 000

Job Category:

Claims - Life & Disability

Posting End Date:

07/04/2026

Required Experience:

Senior IC