Customer Contact Advisor
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Who areCodiGroup
Codi is a not-for-profit with a big heart and an even bigger mission. AsWaleslargest provider of housing care and supportwerehere to help people live well feel supported and rise to their full potential.
We look after almost 25000 homes across Wales and are gearing up to build more than 4500 new ones in the next five years. Every day our teams supportnearly 17000individuals with services that make a real and uplifting difference to peoples everyday lives.
With over 3000 passionate colleagues Codi is a major player in the Welsh economypowered by strong partnerships shared values and a genuine love for helping communities thrive.
Our name says it all: Codi meansrisein Welsh. It reflects who we are where we come from and our ambition to lift expectations lift communities and lift each other.
About the role
This role offers ahybrid working arrangement giving you the flexibility to work from home while spending a minimum of2 days per week in the office. Your office base will be eitherCardiff or Swansea depending on your home address and the rest of your hours can be completed from home.
Our contact lines are open8:30am5:30pm Monday to Thursdayand8:30am4:30pm on Fridays. The team works on a rota to make sure we have cover throughout the week.
And the best bitNo evening or weekend working!
Youlljoin our friendlyCustomer Contact Teamworking closely with teammates and managers in a supportive hybrid setup. The service is the first point of contact for customers handling a mix of repairs rent enquiries housing applications andgeneral support all with empathy and a focus on solving issues quickly.
Youlltypically spend your time speaking with customers across phone email and webchat helping them get the right support at the right time updating records and working with colleagues across Housing Operations to resolve enquiries smoothly.
Skills and Experience Needed
Werelooking for someone with solid customer service experience confidence working to targets anda strong ability tobuild trust with customers from should be comfortable using a range of IT systems able to multitask and have a friendly professional approach that builds trust. A good standard of education (minimum 5 GCSEs or equivalent) and an awareness of diverse customer needs are essential.
Values
At Codi our values are Compassionate Authentic and Progressive. When you join usyoullembrace these principles and thrive in an environment shaped by them.
Pay and Pensions
28324.00 per annum
Pension Choices:
Defined Contribution (DC) Scheme with matched contributions up to 10%. Or
Defined Benefit (DB) 1/80th of final salary for every year of service.
3 x Life Cover linked to pension membership
Saving scheme with competitive interest rate
Give As You Earn scheme for tax efficient charity donations
From 1st April 2026 theoptionto be either weekly or monthly paid.
Time off and Flexibility
26 days holiday pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
Flexible working opportunities dependent on role
Maternity & Adoption Leave: 20 weeks
Paternity Leave: 3 weeks
Wellbeing
Sick Pay rising with length of service up to 6 months full pay after 4 years.
Eyecare: Up to 100 reimbursement towards eye tests and glasses.
Free counselling coaching wellbeing team and OH service to all colleagues
Annual Health Check
Health Cash Plan
Getting Around
Mileage paid at 45p plus 5P per passenger per mile
SalarysacrificeElectric Vehicle Lease Scheme (subject to eligibility)
Cycle to Work Scheme
PersonalDevelopment
Continuous professional training and development
Leadership development programmes
Professional memberships needed for your role are reimbursed
Career coaching
Support with funding and time for qualifications
PerksandRecognition
Long Service Awards
Blue Light Card Eligibility giving discounts at 15000 brands.
Colleague Discount platform
FREDIE
AtCodiGroup we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunityto rise withusand we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you mayrequireto support you to application process please contact or 0
How do you apply
If you have the skills and experiencerequired please follow the prompts to apply reserve the right to close this advert before this date if we receive a high volume of applications sodontdelay in role is afixedterm contract until March 2027.
Our interview process is designed to be straightforward and flexible. The first stage is anonline assessment which you can complete from home at a time that suits you. Successful candidates will then be invited to a15minute telephone assessment on 10 April 2026.
The final stage will be aninperson interviewat either ourCardiff or Swansea officeon15 or 17 April 2026.
Required Experience:
Unclear Seniority
About Company
We’re a group of companies offering great homes, care and support that make a difference to people’s lives.
