Assigner I (RemoteOut of State ok)

Pomona, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Department:

Vendor Relations

Job Summary

Notice to Prospective Employees of PCV Murcor Inc who are California Residents

PCV Murcor Increspects the privacy of our employees and prospective can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at you have any questions please contact the CCPA Team at .

Assigner I

(Customer Service / Vendor Negotiations)

Hourly Range: $19/hour to $21/hour

Work Schedule: Monday - Friday 8 AM to 5 PM PST

Out of State - Work from Home Opportunities

Position Overview

The Assigner I is an entry-level role and assumes the role of assigning basic orders promptly to ensure the order is delivered to the client by the due date requested. The Assigner I provides the appropriate assistance in helping solve any issues that may come up.

Essential Job Duties and Responsibilities

Handles basic assignment
Assign orders to the most qualified vendor within our panel or based on recruitment efforts
Ensure that all outstanding orders are completed and submitted by the vendor due date and time
Review and ensure that the vendors product offering quality and fee schedule are in line with the client and the Companys guidelines
Collaborate with vendors to ensure on-time delivery of reports to the client
Serve as a conduit between Vendor to clients and borrowers
Make appropriate notations in the order file that describes the current status of the order
Provide feedback about vendor performance to vendor managers
Partner with client service managers to resolve client delays questions concerns etc.
On-time assignment of all client orders to the most qualified vendor
Provide vendor managers with key information regarding vendor coverage
Resolve pre-confirmation order delays or problems
Negotiate vendor fees and due date
Handles inbound calls from the Vendor Hotline in support of the assignment function
Manage competing demands and prioritize a queue effectively
Perform office support functions including data entry and related duties as assigned
May be asked to work on special projects assigned other duties and/or cross train to support business needs

Qualifications and Skills

	Required	Preferred
Qualification	High School Diploma or Equivalent	Some college or higher
Experience	1 - 3 years of customer service experience / call center experience 1 - 3 years of inside sales experience Experience in fast-paced environment
Prior Knowledge	Customer Service principles	Appraisal Management and Review Appraisal

Detailed oriented with excellent analytical skills
Excellent verbal and written communication skills
Ability to resolve problems and remove barriers to problem resolution
Proven ability to work in a complex dynamic and ambiguous environment
Excellent negotiation skills
Time Management skills
Microsoft Office Suite (Word & Excel & Outlook) intermediate level and above

EOE / VETS / DISABLED

Notice to Prospective Employees of PCV Murcor Inc who are California ResidentsPCV Murcor Increspects the privacy of our employees and prospective can read about our information collection practices including the categories of information we collect from you and how we use that information in our pr...