Body Shop CRSEstimator in Training
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Job Location:
Abilene, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Lawrence Hall Chevrolet Inc proudly serves the Abilene Texas community and its surrounding areas. A Body Shop Customer Service Representative (CRS) acts as a primary liaison between customers and insurance companies managing the entire customer experience from vehicle drop-off to vehicle delivery. Key duties include answering phones scheduling appointments updating repair statuses handling documentation (invoices estimate/supplemental inputting and matching) and delivering empathetic customer service in a fast-paced collision environment. At times CRS will provide basic customer pay estimates. If interested please call Lawrence Hall Collision Center and ask for Michael Truelove
What We Offer
- Medical vision and dental insurance
- 401k plan
- Family-owned and operated
- Partners in our community
- Customer Interaction: Greeting customers answering inquiries and managing the intake and delivery of vehicles.
- Administrative Duties: Creating repair orders handling accounts receivable and organizing repair files.
- Communication: Acting as a main point of contact for repair updates and coordinating between customers and estimators.
- Scheduling: Booking repair estimates and scheduling repair appointments.
- Documentation: Creating repair orders reviewing and inputting/matching estimates processing payments and managing insurance company documentation.
- Exceptional verbal and written communication skills to handle stressed customers with empathy.
- Proficiency in basic computer skills estimating software particularly CCC ONE (is a plus but not required) and general office software.
- Ability to handle multiple tasks in a fast paced high volume environment.
- Computer basics and paperwork organization. Basic understanding of the automotive repair process and insurance procedures (is a plus but not required).
- A positive attitude and professionaldemeanor when acting as the face of Lawrence Hall Collision Center.
- Valid drivers license and clean driving record
- Ability to pass a drug screen and background check
Key Skills
About Company
Lawrence Hall proudly serves the Abilene, Texas community and its surrounding areas. Our team enjoys training programs, a fantastic culture and opportunities f...
