SBA Servicing Team Lead

About the Position:

As the SBA Servicing Team Lead you will lead the day-to-day administration of SBA loans in PCFS and related systems ensuring accurate loan boarding cash management reconciliations and reporting while driving system/process improvements and maintaining SBA/SOX compliance through strong team leadership and cross-training.

What You Will Do:

• Supervise coach and provide training and development opportunities to staff.
• Provide day-to-day oversight of all SBA loan servicing activities including general loan administration cash management and ongoing system maintenance.
• Oversee the booking funding and quality control of new SBA loans within PCFS to ensure data accuracy and regulatory compliance.
• Monitor maintain and support continuous improvement of the PCFS and Jira platforms on behalf of the Servicing Department as directed by management.
• Assist with oversight of Secondary Market Sales and related servicing functions as assigned.
• Perform and coordinate reconciliations with accounting for disbursements DAR SBA LIP and other applicable general ledger accounts.
• Prepare and distribute timely and accurate internal and external reports summarizing loan data including SBA reporting requirements (e.g. 1502 reporting undisbursed loans and maturing loans).
• Ensure adherence to SBA SOP requirements and First Internet Bank policies and procedures including the use of compliant forms and documentation.
• Ensure compliance with SOX guidelines for all servicing-related functions and controls.
• Set expectations and model superior customer service for the Servicing team by promoting responsiveness accountability and professional communication in all borrower and internal partner interactions.
• Resolve servicing issues inquiries and escalationsboth verbally and in writingto ensure customer satisfaction and maintain productive working relationships across the bank.
• Assist in managing Servicing team performance including hiring training coaching and ongoing development and ensure appropriate cross-training across all servicing functions.
• Perform additional duties as assigned.

What Were Looking For:

• A minimum of five years of SBA operations experience in a high-volume environment; in the absence of five years of SBA operations experience a minimum of two years of SBA operations combined with at least six years of operations experience in mortgage or commercial lending.
• Prior experience guiding or training others required.
• Previous supervisory experience preferred.
• Strong working knowledge of the SBA SOP 5057 and SBA 7a Servicing and Liquidation Matrix.
• Prior experience with PCFS Loan Manager System preferred .
• Prior experience with eTran FTA portal and MySBA Loan Portal preferred.
• Excellent written and verbal communication skills .
• Interpersonal skills to interact positively and effectively with all levels of employees management and third parties.
• Possess excellent multi-tasking skills.
• Capability of working effectively under limited supervision.
• Ability to identify issues and opportunities and explore solutions.
• Ability to create and maintain a positive and cohesive teamwork environment.
• Ability to meet strict timelines and service level agreements.
• Strong PC skills required along with an ability to quickly learn new systems.

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We

Were not just another bank and were not looking for just another employee. Since 1999 First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes we really were the first state-charted FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers the innovatorsthose who challenge the status quo because change really is the only constant. Ready to join a team of imaginative driven individuals like you Its your career you deserve to imagine more. Keep reading we think you will like you what see.

Why Join Us

Our success has been driven in part by four core competencies customer focus teamwork adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result weve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers our newly-built state-of-the-art 175000 square foot facility headquarters was designed with our team in mind and features an 18000 square foot open air deck named The Backyard with fire pits covered pergola waterfall and foliage to create a momentary escape from the work day. Beyond that the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks soft drinks and beer available on tap Want more How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more take the first step and apply today.

Our benefits package includes the following and so much more:

• Medical Dental and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women Minorities Veterans and Individuals with Disabilities

If you are a California resident you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.