Product Service and Support Intern

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As an internal applicant we strongly encourage you to review the Compensation resources on the intranet specifically the Job Architecture Fact Sheet before applying to this role to understand any potential implications to your total cash compensation if you were to be offered this role. If you have questions please reach out to your HR Business Partner for more information.

Job Title:

Pay Grade:

Job Description:

Primary Purpose of Role

The Product Service & Support Engineering/Quality Intern assists with analysis problem-solving and continuous improvement initiatives that enhance product performance customer satisfaction and service quality. This role provides hands-on experience with product issue investigations quality reporting field performance tracking and engineering support tasks. The intern contributes to improving serviceability reducing product defects and strengthening overall product lifecycle performance.

Key Responsibilities

• Support root-cause analysis and issue investigations related to product defects warranty claims or field service problems.
• Assist with collecting organizing and analyzing quality data including failure trends corrective actions and customer feedback.
• Help develop and update technical documentation service instructions troubleshooting guides and quality alerts.
• Participate in continuous improvement projects aimed at enhancing product reliability serviceability or inspection processes.
• Coordinate testing validation or inspection activities and document test results and observations.
• Work crossfunctionally with engineering manufacturing and service teams to support CAPA (Corrective & Preventive Actions) activities.
• Contribute to reporting and dashboards such as warranty metrics field failure rates and defect tracking.

Competencies and Behaviors

• Problem Solving: Approaches challenges methodically; willing to test ideas learn from results and propose improvements.
• Attention to Detail: Accurately collects data follows instructions and documents work.
• Collaboration: Works well in team settings and communicates clearly with colleagues and supervisors.
• Curiosity & Willingness to Learn: Actively seeks knowledge asks questions and embraces feedback.
• Accountability: Takes ownership of assigned tasks and delivers work on time and with quality.
• Adaptability: Able to adjust to changing priorities tasks or project needs.
• Professionalism: Demonstrates reliability integrity and respect in interactions and work habits.

Qualifications and Experience

• Currently pursuing a Bachelors or Masters in Mechanical Engineering Industrial Engineering Quality Engineering Product Design or a related technical field
• Prior internship coop or handson project experience (academic or extracurricular) is a plus.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel or equivalent productivity tools.

Primary Location:

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age race color sex religion creed national origin disability sexual orientation gender identity/expression or veteran status.

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Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.