Retail Facilities Management Supervisor
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Job Location:
Derbyshire - UK
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a senior leadership role responsible for managing the day to day of facilities management function across the UK retail estate. You will also be overseeing the Shirebrook London and Clayton offices. You will ensure all stores and offices are safe compliant well maintained and operationally efficient to support exceptional retail performance.
This role requires regular store visits contractor meetings and national travel and developing the Facilities team.
Helpdesk Operations
- Manage the daily workload of the Facilities inhouse Helpdesk team ensuring tickets are logged categorised and assigned accurately and dealt with in a timely manner.
- Oversee inbound calls and emails/teams messages from stores providing guidance and ensuring correct triage.
- Monitor the helpdesk dashboard to ensure SLAs and KPIs are met across response and resolution times.
- Escalate urgent or high-risk issues Head of FM as appropriate as well as keeping our H&S Management team.
- Maintain clear documentation and ensure updates are added to jobs in real time.
Team Supervision
- Supervise a small team of inhouse helpdesk advisors supporting their development training and performance.
- Provide coaching and feedback ensuring team members are knowledgeable efficient and customer focused.
- Lead daily briefings and keep the team informed of any changes in process contractors or policy.
System and Process Management
- Ensure the CAFM / ticketing system is being used consistently and correctly by the team and stores.
- Identify and report system issues or patterns in calls that indicate wider problems.
- Work closely with the FM team to review recurring issues contractor performance or process gaps.
- Support in maintaining and updating store user guides call scripts and FAQs.
Contractor Liaison
- Coordinate with approved contractors to issue jobs track progress and chase outstanding works.
- Review contractor responses and flag any poor performance or non-compliance.
- Ensure all job updates are clearly communicated to stores and FM teams.
Reporting and Communication
- Provide weekly and monthly stats on helpdesk performance open jobs first-time fix rates and recurring issues.
- Take ownership of ongoing issues and follow through until full resolution.
- Act as the main point of contact for the helpdesk across internal departments and external partners.
Qualifications :
The person
Were looking for a Supervisor of Retail Facilities Management UK someone who thrives in a busy environment keeps calm under pressure and knows how to bring out the best in people. Youll be confident managing a small but high-output team always focused on accuracy pace and great service.
Youll be resilient hands-on and detail-obsessed ready to make decisions solve problems and deliver consistent support to our store estate.
Skills and Qualifications
- 5yrs leadership experience in facilities management within a Med to large complex retail.
- Experience running a team.
- Strong technical knowledge of hard FM building services and statutory compliance.
- Proven track record of managing large budgets and delivering cost efficiencies.
- Experience managing national suppliers and service contracts.
- Excellent stakeholder engagement and communication skills.
- IWFM NEBOSH IOSH or equivalent FM/H&S qualifications.
- Ability to thrive in a fast-paced high-pressure retail environment.
Additional Information :
Along with your benefits package we also offer a wide range of perks for our colleagues:
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
Retail Reconnect In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.
Fearless 1200 Fearless 1200 is our way of recognising our growth. Its bold ambitious and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how were rewarded check out the video link to find out more - Welfare
Frasers Fit Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice- all completely free.
Retail Trust We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.
Whats next
Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
SportsDirect patriaci do Frasers Group sa z malého anglického obchodu so športovými potrebami rozrástol na celosvetový reťazec maloobchodných predajní s bohatou ponukou športového a luxusného módneho tovaru rôznych značiek. Riadime sa pravidlom Risk je zisk. Snažíme sa neustále napred ... View more
