Public Areas Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

POSITION SUMMARY
As Public Areas Supervisor at The Palace a Luxury Collection Hotel Madrid you will be responsible for overseeing the cleanliness presentation and maintenance of all public spaces ensuring they consistently reflect the elegance and high standards of a luxury environment. You will lead and support the housekeeping team during your shift ensuring operational efficiency attention to detail and exceptional guest experience throughout all hotel areas.

KEY RESPONSIBILITIES
Public Space Cleanliness & Aesthetic Excellence:
Ensure all public areas including lobbies corridors restrooms restaurants meeting rooms fitness centers and back-of-house spaces always maintain impeccable cleanliness and a luxury presentation.
Conduct regular inspections to uphold the hotels brand standards identifying priorities based on operational needs and occupancy levels.
Review and complete daily checklists and housekeeping reports ensuring accurate documentation of all assigned areas including outsourcing activities (night shift) and periodic tasks.
Oversee the care and maintenance of marble floors chandeliers designer furniture fine décor floral arrangements and signature hotel elements to preserve their pristine condition.
Ensure proper use storage and maintenance of housekeeping equipment materials and cleaning products.
Coordinate closely with Engineering and Maintenance to report damage lighting issues safety hazards and required repairs in a timely manner.

Team Supervision & Training:

Supervise train and lead the Public Areas team ensuring all tasks are completed efficiently and aligned with luxury service standards.
Assign duties monitor performance and review daily checklists to ensure consistency attention to detail and correct execution.
Conduct daily briefings to communicate VIP arrivals events operational priorities and special cleaning requirements.
Support management in recruitment onboarding scheduling and performance evaluations.
Provide continuous coaching real-time feedback and motivation to enhance team engagement and service excellence.
Organize team resources including uniforms/wardrobe to ensure proper coverage of all hotel events and meeting spaces.
Lead by example demonstrating professionalism strong work ethic and attention to detail.

Guest Interaction & Service Excellence:
Ensure all public areas create a welcoming refined and memorable first impression aligned with five-star luxury standards.
Anticipate guest needs and proactively address service opportunities in public spaces.
Respond promptly professionally and discreetly to guest requests concerns and special requirements.
Coordinate with Front Office Concierge Food & Beverage and other departments to ensure a seamless guest experience.
Follow brand standards in all guest interactions maintaining a warm polished and professional approach.
Maintain strict confidentiality and respect for guest privacy especially for VIP guests.

Luxury Brand Standards Compliance:
Ensure full compliance with brand standards quality control procedures and luxury hospitality guidelines.
Maintain and enforce detailed inspection checklists for all public areas.
Implement and support sustainability practices including eco-friendly cleaning methods and efficient use of resources.
Collaborate with suppliers and vendors to ensure the use of high-quality brand-approved materials and products.
Maintain confidentiality at all times and protect company assets.

Health Safety & Emergency Preparedness:
Ensure compliance with all health safety and security policies and procedures in public areas.
Identify report and follow up on risks incidents or unsafe conditions.
Ensure proper handling storage and usage of cleaning chemicals and equipment.
Train and guide staff on emergency procedures including fire safety and inc.

Education & Experience
Diploma or bachelors degree in hospitality management or a related field (preferred).
3 years of experience in a housekeeping supervisory role preferably in a luxury or five-star hotel.
Previous experience in overseeing public areas lobbies and high-traffic guest spaces.
Knowledge of luxury cleaning techniques and materials (e.g. marble polishing fabric care delicate surface cleaning).
Fluent English and Spanish (oral and written) required. Additional languages are a plus.

Skills & Competencies
Impeccable attention to detail and an eye for luxury aesthetics.
Strong leadership and team management abilities.
Excellent communication skills with a guest-centric approach.
Ability to work in a fast-paced high-end hospitality environment.
Proficiency in housekeeping software (e.g. Opera HotSOS Knowcross).

COMPENSATION & BENEFITS Competitive salary aligned with luxury hospitality standards. Access to brand benefits including employee rates and dining privileges. Health and wellness programs. Training development and career growth opportunities within The Luxury Collection and Marriott International.

This company is an equal opportunity employer.

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