Customer Service Representative
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
The Customer Service Representative provides effective customer service for all internal and external customers.
Key Responsibilities
- Responsible for communicating with customers via phone email fax etc.
- Provides timely and accurate information to incoming customer service orders status and product knowledge request
- Processes customer orders changes and returns
- Resolves customer complaints by investigating problems developing solutions and making recommendations
- Works closely with the Operations Supervisor as directed
- Reviews and maintains customer database to track information on account information statuses orders and lead times
- Provides timely feedback regarding service failures or customer concerns
- Works closely with Sales Representatives on quotes status of orders etc.
- Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules procedures instructions devices equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
- Performs other duties as directed
Skills Knowledge & Expertise
- Strong communication and interpersonal skills
- Outstanding customer service skills
- Excellent time management ability
- Ability to handle adversity and conflict with successful outcomes
- Outstanding attention to detail and accuracy
- Possesses strong commitment to team environment while working well with others
- Works systematically and logically to resolve problems
- Understanding of common business practices relating to pricing terms shipment taxes and payment for products and services
- Knowledge of technical details of the company product
- Proficient in computer data entry
- Proficient in Microsoft Office and Dynamics 365
Qualifications
- Associates Degree in Business and/or Related Field
- 2 years of Customer Service experience in the manufacturing or construction industry
Job Benefits
- Medical Dental Vision and FSA are available 30 days following your start date
- 401k with company match is available after 90 days of employment
- Company-provided Life Insurance is provided for after 90 days of employment
- 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
- 2 weeks of vacation after 6 months of employment
- 10 paid holidays - including your birthday!
- Paid weekly
Required Experience:
Unclear Seniority
Key Skills
About Company
ASC Engineered Solutions' Beck is a leading brand of quality steel pipe nipples and couplings for welded and threaded applications. Shop now.
