Information Technology Technician 2-Health Info & Mgmt. Services (Knoxville)

Knoxville, TN - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Market Range: 07

Hiring Salary: $20.65/Hourly

THIS POSITION IS LOCATED IN KNOXVILLE TN

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Information Technology Technician 2 analyzes technical problems and implements appropriate solutions. The primary responsibility of this position is to provide telephone remote and in-person technical support through the UT Health Science Center College of Medicine-Knoxvilles Help Desk position is also primarily responsible for performing installation and upgrades to computers and peripherals.

Responsibilities

Provides technical support to the entire UT Health Science Center COM-Knoxvilles clinical and educational enterprise.
Performs scheduled installation and replacement of end-user computers peripheral devices and necessary software.
Prioritizes and completes work based on criticality and impact on the affected department and the organization.
Creates manages and maintains internal knowledge base articles and configuration documentation to ensure accuracy and completeness.
Performs other related duties as assigned

Qualifications

EDUCATION: High School Diploma or GED. (Bachelors Degree preferred.)(TRANSCRIPT REQUIRED)

EXPERIENCE:Two(2) yearsof relevant experience; OR a combination of education and experience to equal two (2) years.

CERTIFICATIONS: CompTIA A and ITIL v4 Foundation certification preferred.

KNOWLEDGE SKILLS AND ABILITIES:

Extensive applied knowledge and direct experience with Microsoft Windows 11 Microsoft Office 365 TCP/IP and BitLocker encryption.
Fundamental knowledge of MacOS and iOS.
Fundamental knowledge of network architecture server functionality and mail clients.
Intermediate computer troubleshooting skills necessary.
Advanced knowledge of HIPAA required.

WORK SCHEDULE:This position may occasionally be required to work weekends and evenings.

Required Experience:

DescriptionMarket Range: 07Hiring Salary: $20.65/HourlyTHIS POSITION IS LOCATED IN KNOXVILLE TNJOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Information Technology Technician 2 analyzes technical problems and implements appropriate solutions. The primary responsibility of this position is to provide tele...