Customer Service Advisor (North West) 7655
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Title: Customer Service Advisor (North West)
Contract: Permanent
Hours: 35 hours per week between 8am 6pm Monday to Friday
Grade: 3
Persona: Agile/hybrid office based 20-40% of week (Office based 1-2 days a week after training 100% office based through induction training minimum 6 weeks)
Reporting Office: Nexus House 4 Brindley Road Old Trafford M16 9HQ
Starting salary: 24545 (North West)
Application closing date: 5th April 2026
Interviews to be held via MS Teams
Please click herefor the role profile
Please submit applications as soon as possible. We reserve the right to close this vacancy earlier than stated.
Benefitsinclude: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more
Join our Award-Winning Customer Service Centre at L&Q!
At L&Q delivering excellent customer service is at the heart of everything we do. As a Customer Service Advisoryoullbe the first point of contact for our residents handling a wide range of enquiries and ensuring every interaction is professional empathetic a key role in supporting our commitment to customer satisfaction by resolving queries efficiently and contributing to the overall success of the team.
Youllbe working in a fast-paced high-volume environment. Our North West Customer Service Centre receives up to 800 calls a day sostrong communicationskills resilience and the ability to manage your time effectively are essential. The predominant contact channel is phone but we also answer emails. The aim is to resolve queries at first point of contact!
With excellent training and development opportunities this is a great chance to grow your career in a vibrant and supportive about helping people thrive under pressure and are driven to exceed expectationswedlove to hear from you!
Your Impact in the Role
- Be the first point of contact for L&Q residents delivering exceptional customer service across a wide range ofenquiries including repairs housing management rent payments leasehold queries and more.
- Resolve customer queries at first contact wherever possible taking ownership and following through to ensure a positive experience.
- Communicate with customers through multiple channels including phone email and internal systems ensuringaccurateandtimelyresponses.
- Maintain clear and confidential records of all customer interactions usingappropriate systemsand tools.
- Collaborate with internal teams to resolve complex issues and contribute to departmental KPIs and service excellence.
Who we are looking for:
- We are looking for candidates who are self-motivated and passionate about providing customer service standards that exceed expectations!
- To be successful youll need to have:
- Excellent verbal and written communication skills with the ability to listen actively and respond empathetically.
- Relevant customer service experience including working in a fast paced targeted environment.
- Resilience and professionalism when handling challenging conversations.
- Strong time management and organisational skills with the ability to prioritise in a fast-paced environment.
- Basic knowledge of standard office systems equipment and/or software and administrative processes technical training will be provided in the role
- Confidence in using multiple software systems while engaging with customers.
- A team player who can also work independently and take responsibility for personal development.
- A proactive solutions-focused mindset with a commitment to delivering high-quality service.
Mandatory Training
This is an agile role mixture of office and homeworking. However there will be a requirement to work from the office during training.
If you require any reasonable adjustments at any stage during this process including application stage please email
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.
At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Clickhereto read more.
At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Clickhereto find out more about L&Q and why you should join us!
#TJ
Required Experience:
Unclear Seniority
Key Skills
About Company
L&Q, a leading residential developer & housing association, was founded over 50 years ago to create affordable, high-quality homes for better living.
