Dental Investigator

Ontario - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Fraud management is increasingly important to policyholders. To serve Sun Lifes clients as industry leaders Canadian Operations Fraud Risk Management area will identify mitigate and respond to criminal threats using various tools technologies and strategies.

Reporting to the Manager for Fraud Risk Management (FRM) the Dental Investigator will be responsible for fraud detection prevention and investigation into extended health care benefits fraud across Canada. Using data analytics advanced interviewing skills and investigative excellence the successful candidate will focus on the identification and investigation of situations involving dishonest fraudulent and abusive claiming involving dental providers clinics and plan members.

Investigations require regular contact with external stakeholders including plan members dental providers associations and colleges.

What will you do

Identify high-risk areas of fraud and abuse in the dental landscape and make recommendations to address control gaps and continuous improvement.
Investigate situations of fraud and/or abuse with a focus on dental providers clinics and plan members.
Identify trends report on issues and suggest appropriate actions to internal and external stakeholders.
Identify and partner in the development and implementation of processes for handling investigations.
Conduct plan member and provider interviews.
Action and respond to inquiries and escalations.
Make quick-thinking and decisive decisions when handling files.
Maintain all databases and logs pertaining to investigations.
Prepare documentation such as investigation reports management briefings or other communications in a professional confident and proficient manner.
Research gather data and present findings in a variety of settings and to a variety of internal and external stakeholders including clients service providers Legal internal business partners and senior management.
Promote education and awareness to internal and external stakeholders related to fraud prevention.
Keep up to date on industry trends and schemes impacting benefit plans.

What do you need to succeed

Diploma in Dental Hygiene or Dental Assisting (Level 2) with at least 2 years of experience in the dental office setting.
Strong knowledge of dental terminology and expense codes.
Knowledge of dental insurance benefits and regulatory environments.
Understanding of interviewing and investigative principles and practices.
Strong research and analysis skills.
Understanding of contractual language administration guidelines and provincial and federal legislation applicable to the industry.
Strong decision-making skills and innovative thinking.
Ability to effectively negotiate and influence.
Adaptable to a fast-paced environment and can work well independently and collaboratively.
Strong analytical skills with attention to accuracy and details.
Advanced computer skills (Word Excel PowerPoint Outlook Tableau).
As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Assets:

Previous dental audit / investigation / interviewing experience.
University degree or post-secondary education is an asset.

Whats in it for you

Flexible Benefits from the day you join to meet the needs of you and your family.
Pension stock and savings programs to help build and enhance your future financial security.
Wellness programs that support the three pillars of your health mental physical and financial.

As a condition of the role must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

58000/58 000 - 93000/93 000

Job Category:

Risk Management

Posting End Date:

08/04/2026