Director of Operations
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee Capital Management Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Director of Operations
Cascade Hotel Country Club Plaza Kansas City MO
Full-Time Executive Leadership
Cascade Hotel a full-service 177-room Marriott-franchised hotel located in the heart of Kansas Citys Country Club Plaza is seeking an experienced strategic and service-driven Director of Operations to oversee and elevate daily hotel operations.
This executive leader will play a critical role in ensuring operational excellence across the hotel while delivering exceptional guest experiences strong financial performance and a culture rooted in accountability service and team development. The Director of Operations will provide direct oversight of key operational departments and partner closely with the General Manager and leadership team to drive performance uphold Marriott brand standards and support the overall success of the hotel.
The ideal candidate brings strong full-service hotel experience a hands-on leadership style a passion for peoples development and a proven ability to lead in a fast-paced hospitality environment.
Operational Leadership
Provide day-to-day leadership and oversight of hotel operations ensuring seamless execution across all operational departments
Drive service excellence and operational consistency in alignment with hotel standards and Marriott brand expectations
Partner with department leaders to establish priorities solve operational challenges and maintain high levels of guest satisfaction
Ensure the hotel operates efficiently professionally and in a manner that reflects the standards of a full-service Marriott-franchised property
Maintain a strong presence throughout the hotel leading by example and serving as a visible and engaged operational leader
Guest Experience
Champion an elevated guest experience by ensuring exceptional service delivery across all guest touchpoints
Monitor guest feedback online reviews service recovery trends and operational opportunities to continuously improve performance
Partner with department leaders to implement corrective action and service enhancements where needed
Promote a culture of urgency hospitality responsiveness and attention to detail
Financial Performance
Support the achievement of revenue labor expense and profitability goals across hotel operations
Monitor departmental performance against budget and forecast expectations
Identify opportunities to improve efficiency productivity and cost control without compromising service standards
Partner with the General Manager and department leaders on labor planning scheduling strategy and operational budgeting
Maintain strong financial acumen with an understanding of flow-through payroll management purchasing controls and operational expense management
Team Leadership & Development
Lead coach and develop department leaders to strengthen accountability engagement and operational effectiveness
Foster a culture focused on professionalism collaboration ownership and continuous improvement
Support recruitment onboarding training and retention strategies for operational teams
Ensure leaders are effectively managing associate performance service standards and departmental expectations
Promote open communication and a positive work environment that supports both associate satisfaction and business results
Brand Standards Compliance & Quality Assurance
Ensure compliance with Marriott brand standards franchise expectations safety requirements and hotel policies and procedures
Support departmental readiness for brand audits inspections and quality assurance reviews
Maintain high standards of cleanliness presentation safety and service throughout the property Partner with department leaders to ensure compliance with company policies labor standards and operational procedures
Minimum 5 years of progressive hotel operations leadership experience in a full service hotel environment
Previous experience in a senior hotel leadership role such as Director of Operations Hotel Manager Executive Assistant Manager or comparable role strongly preferred
Marriott experience or experience working within a branded hotel environment strongly preferred
Demonstrated success leading multiple operational departments in a full-service hotel setting
Strong understanding of front office housekeeping food and beverage engineering and overall hotel operations
Proven ability to drive guest satisfaction financial performance and team accountability
Strong leadership presence with the ability to motivate coach and develop leaders and teams
Excellent communication problem-solving and organizational skills
Ability to work a flexible schedule including evenings weekends and holidays as needed
Bachelors degree in hospitality management Business or related field preferred though equivalent hotel leadership experience will be considered Core Competencies
Operational Excellence
Guest Service Leadership
Financial Acumen
Team Development
Strategic Thinking
Accountability & Execution
Brand Standards Compliance
Problem Solving & Decision Making
Communication & Influence
Compensation $85000 - $95000/per year
Why Join Cascade Hotel
At Cascade Hotel we are committed to delivering an elevated guest experience reflective of the energy and sophistication of the Country Club Plaza. This is an exciting opportunity for a hospitality leader who thrives in a full-service environment values service excellence and is passionate about building strong teams and strong results.
Medical dental vision life insurance paid time off. 85000 - 95000
This company is an equal opportunity employer.
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Required Experience:
Director
Key Skills
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
