IT Help Desk Support Analyst

Philadelphia, PA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

IT Help Desk Support Analyst

Hybrid Schedule: On-site 1 days per week (Thursdays) - Center City Philadelphia

Shift: 9AM-5:30PM; 10:30AM-7:30PM (during training first 6 months)

No visa sponsorship at this time

Our client a top tier financial services company is seeking a skilled IT Help Desk Support Analyst to join their dynamic team providing technical support and assistance to clients and employees. The individual selected for this role will be involved in system problem recognition research and resolution. This person will also be responsible for resolving less complex problems immediately while assigning more complex problems to senior level support.

This role requires a strong technical background excellent communication skills and a commitment to delivering exceptional customer service. The successful candidate will thrive in a fast-paced environment collaborating with team members to resolve IT issues efficiently and effectively.

Responsibilities:

Tier 1-2 first-line technical support
Troubleshoot and resolve potential hardware software and network issues promptly and accurately.
Log all support requests and maintain detailed records of troubleshooting steps and resolutions.
Escalate complex issues to appropriate IT teams or vendors ensuring timely resolution.
Install configure and maintain desktops laptops printers and other IT equipment.
Assist with user account management including password resets and access permissions.
Conduct software installations updates and patches as required.
Collaborate with colleagues to develop and maintain knowledge base articles and support documentation.
Provide training and guidance to end-users on IT systems and best practices.
Assist with IT projects and initiatives as assigned by management.

Requirements:

Bachelors degree in Computer Science Information Technology or related field preferred.
Proven experience of at least 2 years in a help desk or technical support role preferably in the financial services industry.
Strong knowledge of Windows operating systems and proficiency in Microsoft Windows 10/11 Office 2016 / O365 including Outlook Excel Word and PowerPoint.
Familiarity with ticketing systems ideally ServiceNow. and IT service management best practices.
Demonstrated excellent troubleshooting and problem-solving skills.
Outstanding customer service and communication skills both verbal and written.
Demonstrated ability to work independently and collaboratively in a team environment.
Flexibility to work on-site in Center City Philadelphia two days per week.
Ability to efficiently handle 40 - 60 technical and non-technical calls per day.
IT certifications such as CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or ITIL Foundation certification are a plus.

Direct hire Salaried role with full benefits package including healthcare 10% bonus profit sharing pension plan and paid continued education programs.

IT Help Desk Support Analyst Hybrid Schedule: On-site 1 days per week (Thursdays) - Center City Philadelphia Shift: 9AM-5:30PM; 10:30AM-7:30PM (during training first 6 months) No visa sponsorship at this time Our client a top tier financial services company is seeking a skilled IT Help Desk Support ...