Area Supervisor, Housekeeping Universal Kids Resort

JOB SUMMARY:

Responsible for leading the daily operations of the Housekeeping department to ensure Guest rooms and public areas consistently meet resort cleanliness presentation and safety standards. This role acts as a liaison with third party vendors supporting the operation and supervises the Housekeeping team including managing scheduling and workload distribution and driving accountability for quality and productivity. Plays a critical role in cultivating a high-performing team that delivers a comfortable family-friendly environment exceeding Guest expectations. The position also oversees service recovery coordinates with other departments for timely room readiness and supports the development and performance of Housekeeping Team Members.

JOB RESPONSIBILITIES:

• Oversees the daily operations of the Housekeeping team to ensure guest rooms hallways and public areas are cleaned and prepared in accordance with Universal Kids Resorts standards. Assigns sections prioritizes room assignments and adjusts staffing and workflows to meet occupancy demands and arrival/departure patterns. Works with third-party vendors supporting the operation by monitoring and providing direction ensuring their work meets standards for quality cleanliness safety and Guest service.
• Coaches mentors and provides performance feedback to Team Members to drive continuous improvement accountability and alignment with Universal Kids Resorts service and cleanliness standards. Conducts on-the-spot coaching documents performance concerns and partners with the Assistant Manager on corrective action when necessary.
• Serves as a primary point of contact between Housekeeping and other departments including Front Office Engineering and Food & Beverage to ensure timely communication on room status special guest requests VIP arrivals and out-of-order rooms. Provides regular updates to Housekeeping leadership on daily productivity and any operational challenges.
• Monitors and ensures compliance with resort safety standards proper chemical handling and housekeeping procedures. Promptly reports maintenance issues or safety hazards to the appropriate department for resolution and oversees the proper documentation and handling of lost and found items in accordance with Housekeeping Management guidelines.
• Handles onboarding and training for new Housekeeping Team Members on cleaning procedures resort standards safety protocols and equipment use. Supports ongoing development initiatives and ensures Team Members maintain competency as procedures and standards evolve.
• Leads service recovery efforts by proactively addressing guest concerns related to room cleanliness setup or housekeeping service delivery. Empowers Team Members to resolve issues at the point of contact and escalates unresolved or complex concerns to Housekeeping Management as appropriate.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Will provide daily operational direction to one or more Hourly Team Members.

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Must be able to work a flexible and varying schedule based on business needs.

QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Knowledge of housekeeping operations cleaning and sanitation standards safety protocols and team supervision practices in a hotel or resort environment.
• Ability to lead motivate and hold accountable a team of housekeeping staff while managing daily workloads communicating priorities and maintaining high standards of service quality and guest satisfaction.
• Strong attention to detail organizational and time management skills and the ability to drive team accountability while maintaining a high standard of guest readiness and department performance.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• High school diploma or GED is required.

EXPERIENCE:

• 2 years of experience in housekeeping or hospitality operations is required with at least 1 year in a lead inspector or supervisory capacity preferred; or equivalent combination of education and experience.

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