Outlet Supervisor (Pre-Opening) Waldorf Astoria Kuala Lupur
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
What are we looking for
An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviors skills and values that follow:
Previous experience as a Senior Captain Team Leader or Supervisor within a luxury hotel or upscale dining environment.
Demonstrates strong leadership presence with excellent interpersonal and communication skills.
Passionate about delivering exceptional guest experiences aligned with luxury hospitality standards.
Proven ability to handle guest feedback and service recovery situations with professionalism and confidence.
Sound knowledge of food and beverage service standards including basic wine knowledge and menu pairing principles.
Flexible to work rotating shifts including weekends and public holidays based on operational requirements.
Basic proficiency in computer applications and familiarity with POS and reservation systems.
Well-groomed detail-oriented and able to work effectively as part of a collaborative teama
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravelersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brand. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravelerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
Are you a hospitality professional with a passion for leading teams and delivering exceptional guest experiences Join our fivestar luxury hotel where elegance innovation and attention to detail define every aspect of service. As an Outlet Supervisor you will oversee daily operations across your assigned outlet ensuring flawless service refined presentation and seamless coordination. This is an opportunity to guide a dynamic team uphold our dining and beverage standards and create memorable moments that reflect the artistry and prestige of worldclass hospitality.
What will I be doing
As the Outlet Supervisor you will be responsible for performing the following tasks to the highest standards:
Operations
Supervise daily operations and ensure service standards are consistently maintained.
Ensure outlet/space readiness including cleanliness table setup ambience and service flow before each service period.
Coordinate closely with kitchen and bar teams to ensure timely food and beverage delivery.
Monitor reservations seating plans and table turnover to optimise guest satisfaction.
Maintain strong floor presence and actively engage with guests to anticipate needs.
Handle guest feedback and service recovery promptly escalating issues when necessary.
Ensure compliance with food safety hygiene and HACCP standards.
Support execution of promotions special events and VIP dining arrangements.
Leadership & Culture
Lead and guide service associates during shifts to ensure smooth operations.
Conduct daily briefings to communicate service priorities menu highlights and guest expectations.
Coach team members on service techniques upselling skills and product knowledge.
Maintain high grooming discipline and professionalism standards within the team.
Assist management in training new team members and monitoring performance.
Administration
Prepare shift reports maintain logbooks and track guest preferences.
Support roster coordination and ensure proper manpower deployment during peak periods.
Ensure correct use of POS systems reservation platforms and operational tools.
Assist in maintaining updated SOPs and service guidelines.
Financial & Cost Control
Support revenue generation through effective upselling and menu recommendations.
Monitor billing accuracy and cashiering procedures during shifts.
Assist in stock control minimise wastage and maintain proper inventory practices.
Be aware of outlet performance indicators such as covers average check and guest flow.
Guest & Team Experience
Deliver anticipatory and personalised service aligned with Waldorf Astoria luxury standards.
Guide team members in handling VIP guests and special occasions with professionalism and discretion.
Monitor team morale and contribute to a supportive and productive working environment.
Health & Safety
Ensure compliance with hotel safety policies sanitation standards and regulatory requirements.
Report maintenance issues safety hazards and incidents promptly.
Support emergency response procedures and risk management protocols.
Communication & Collaboration
Maintain effective communication with all hotel departments to ensure seamless service delivery.
Participate in departmental meetings operational reviews and training sessions.
Represent the outlet professionally in interactions with guests suppliers and colleagues.
Other Duties
Support sustainability initiatives brand campaigns and pre-opening activities.
Stay informed of hospitality trends and service innovations.
Undertake additional responsibilities as assigned by management.
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
