Trust & Safety New Associate (Arabic) CL 13

Position: Trust & Safety Agent CL 13- Arabic

Location: onsite - Sandyford D18

Contract: Full-time role 40 hours per week

Work Hours: Sun-Thurs 9am to 6pm or Tue-Sat 9am to 6pm

For internal applicants the type of contract will remain unchanged.

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

You will be responsible for analyzing and reviewing user profiles audio videos and text based content and or investigating escalating and or resolving issues that are reported by users or flagged by the system. Due to the nature of the role the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e.g. graphic violent sexual or egregious . Therefore content moderators need strong resilience and coping skills. We care for the health and well being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture s well being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well being.

Duties and Responsibilities

• Manage and regularly review case queues & follow-up on open tickets

• Review issue details and analyze determine and resolve issues for clients

• Provide feedback on trends identified in review

• Have a passion for social media platforms and services

• Love resolving issues for your customers

• Ability to diagnose and solve problems facing multiple clients

• Assisting the quality analyst and reporting analyst in driving quality customer care outcomes

• Becoming a subject matter expert in the tools & process

• Providing support and cover for the team lead

• Leverage user reports corresponding with users pertaining to reported objects and othersources within the online queue.

• Answer many different inquiries through the online queue.

• Review user accounts daily to determine whether or not they are spam accounts.

• Ensure the maintenance of high-quality support and a high degree of professionalism.

• Candidate will have access to sensitive user data.

• NOTE: In this position there may be photos and URLs that contain adult or graphic material

• Review classify and/or remove content according to client guidelines using specific tools and channels

• Understand and remain updated on changing client policies and guidelines

• Investigate resolve and relay complex content issues to the broader Trust and Safety team

Accenture is a trusted innovative comprehensive and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate scale and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles audio videos and text-based content and/or investigating escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g. graphic violent sexual or egregious). Therefore content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program designed specifically for the Trust & Safety community provides valuable skills to promote individual and collective well-being.

In the context of this role individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity. Due to the nature of this role the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

• Must be comfortable reviewing sensitive content including graphic pornography violence drug use child abuse etc.

• Majority of your time will be spent on general content music sports beauty fashion kids etc. but you will come across some sensitive content on a weekly basis.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible inclusive open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at .

About Accenture

Accenture is a global professional services company with leading capabilities in digital cloud and security. Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Interactive Technology and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients people shareholders partners and communities. Visit us at .