Assistant Outlet Manager (Pre-Opening) Waldorf Astoria Kuala Lumpur

EOE/AA/Disabled/Veterans

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

Are you a hospitality professional with a passion for delivering exceptional dining experiences and supporting teams in achieving service excellence Join our prestigious 5-star luxury hotel where elegance innovation and attention to detail define every guest interaction. As Assistant Outlet Manager you will partner with the Restaurant Manager to oversee daily operations ensuring refined service flawless presentation and seamless coordination across the restaurant. This is an opportunity to contribute to a dynamic team elevate our dining standards and help create memorable moments that embody the artistry and prestige of world-class hospitality.

What will I be doing

As the Assistant Outlet Manager you will be responsible for performing the following tasks to the highest standards:

Operations

• Support the Outlet Manager in overseeing daily restaurant operations in accordance with hotel policies and Forbes luxury service standards.

• Ensure proper outlet setup cleanliness ambience and readiness prior to service periods.

• Supervise service flow and coordinate effectively with kitchen bar and service teams.

• Monitor reservations seating arrangements and table allocation to optimise guest satisfaction and revenue.

• Maintain strong floor presence engaging with guests and ensuring personalised service delivery.

• Assist in managing guest feedback and complaints ensuring timely and professional service recovery.

• Ensure adherence to food safety hygiene and HACCP standards.

• Support execution of special events promotions and VIP dining experiences.

Leadership & Culture

• Supervise and motivate team members to maintain high standards of professionalism grooming and service excellence.

• Assist in recruitment training coaching and performance development of outlet associates.

• Foster a positive and collaborative work environment that promotes teamwork and engagement.

• Conduct pre-shift briefings and ensure clear communication of service priorities and guest expectations.

• Identify training needs and support structured development plans for team members.

Administration

• Maintain accurate operational records including logbooks shift reports and guest preference tracking.

• Assist in roster planning to ensure optimal staffing levels aligned with business demand.

• Support implementation and updating of SOPs training manuals and service procedures.

• Ensure proper use of POS reservation systems and operational technology platforms.

Financial & Cost Control

• Support outlet financial performance by monitoring revenue trends average checks and guest counts.

• Assist in inventory control purchasing processes and stock management to minimise waste and optimise cost efficiency.

• Promote upselling initiatives and menu knowledge to enhance guest experience and profitability.

• Ensure accurate billing cashiering procedures and compliance with financial controls.

Guest & Team Experience

• Deliver anticipatory and personalised service aligned with Waldorf Astoria luxury standards.

• Guide team members in handling VIP guests and special occasions with professionalism and discretion.

• Monitor team morale and contribute to a supportive and productive working environment.

Health & Safety

• Ensure compliance with hotel safety policies sanitation standards and regulatory requirements.

• Report maintenance issues safety hazards and incidents promptly.

• Support emergency response procedures and risk management protocols.

Communication & Collaboration

• Maintain effective communication with all hotel departments to ensure seamless service delivery.

• Participate in departmental meetings operational reviews and training sessions.

• Represent the outlet professionally in interactions with guests suppliers and colleagues.

Other Duties

• Support sustainability initiatives brand campaigns and pre-opening activities.

• Stay informed of hospitality trends and service innovations.

• Undertake additional responsibilities as assigned by management.

What are we looking for

An Assistant Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

• Strong leadership and interpersonal skills with a passion for luxury hospitality.
• Proven ability to resolve guest complaints with professionalism discretion and effective problemsolving.
• High standards of personal grooming professionalism and attention to detail.
• Flexibility to work varied schedules including weekends and holidays based on business needs.
• Commitment to continuous learning and service excellence in luxury dining.
• Indepth knowledge of Malaysian and international cuisine fine dining etiquette and premium beverage pairings.
• Proficiency in reservation systems and basic computer applications.
• Strong financial acumen with experience in cost control and revenue management.
• Understanding of current and emerging food & beverage trends in south-east Asia with the ability to anticipate future developments.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brand. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!