Manager, Claims Operations- Property Specialty (Condo & Liability)

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager Claims Operations you will lead and be accountable for property and other claims operations member service employees who are responsible for serving our members and providing appropriate solutions as they investigate evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements provide feedback on the process and lead organizational process changes. Drive execution of operational risk management regulatory compliance training policies and procedures.

This role is remote eligible in the continental U.S. with occasional business travel. However individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.

What youll do:

Inspect and review quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively identify opportunities to improve operational effectiveness member experiences and processes providing feedback to internal partners
Build conditions for success removes obstacles leads and champions change.
Achieve optimal productivity through leading workload volumes staffing training needs and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handle escalations and make appropriate decisions based on the policy.
Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.
Hire develop and coach claims employees for results delivery.
Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
Ensure risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of progressive customer service operational military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership initiative customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

Prior condo liability or lawsuit claims handling experience
5 years of property claims experience handling moderate to complex dwelling and liability claims
2 years prior management experience managing Examiner Level claims professionals (complex property)
P&C claims leadership experience with development skills
Bachelors or advanced degree
Knowledge of property claims contracts and interpretation of case law
Knowledge of Xactimate Xactanalysis and Xact Contents
Related Professional Certification(s)/Designation(s)
Superb interpersonal skills including verbal and written communications
Demonstrated strong training coaching mentoring skills

Compensation range: The salary range for this position is: $103450- $197730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

USAA will consider qualified applicants with a criminal historypursuant totheSan Diego CountyFair Chance Ordinance and the California Fair Chance Act. You do not need todiscloseyour criminal history orparticipatein a background check until a conditional job offer is made to you. After making a conditional offer and running a background check if USAA is concerned about a conviction(s) that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage.

USAA will consider qualified applicants with a criminal historypursuant tothe Los Angeles CountyFair Chance Ordinance and the California Fair Chance Act. You do not need todiscloseyour criminal history orparticipatein a background check until a conditional job offer is made to you. After making a conditional offer and running a background check if USAA is concerned about a conviction(s) that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Required Experience:

Manager

Why USAAAt USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA where our core values honesty...