Generator and HVAC Service Team Manager, DCEO

We are seeking a Data Center Engineering Operations Manager to serve as a leader and technical expert for our generator and HVAC service team across a cluster of our northern VA Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The ideal candidate will have proficiency in electrical and mechanical systems.

The Service Team Manager is responsible for the overall operation and maintenance of all electrical mechanical and HVAC equipment within the data center cluster with a special emphasis on advanced maintenance and troubleshooting of stand-by diesel generators and mechanical cooling systems. They manage Engineering Operations Technicians who maintain operate and troubleshoot mission-critical data center facility equipment particularly electrical support equipment such as stand-by diesel generators and related fuel systems 3 phase electrical systems that include but not limited to switchgear UPS units PDUs and wet cell batteries and associated systems. Mechanical equipment includes CRAC units air handlers and associated systems pumps and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems building automation systems and general facilities equipment.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities
- Execute the InfraOps vision and goals
- Engage in improvement projects often requiring reaching out to a variety of support teams and drive them from conception to completion
- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
- Effectively and efficiently manage the operations budget and expenditures
- Recommend document and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Coordinate change management resources
- Provide weekly reports to the Data Center DCEO Cluster Manager
- Write and deliver performance reviews for staff
- Maintain the on-call schedule coordinating absence and vacations of their direct reports
- Recruit and train technicians to ensure appropriate staffing levels
- Travel up to 50% of the time to local sites

Physical Requirements:

- Walk jobsites in uneven terrain
- Work at heights and from ladders
- Regularly walk use hands and fingers handle or feel reach with hands and arms stoop kneel crouch or crawl
- Respond to off hour emergency calls
- Work in a noisy environment
- Work at depths such as under raised floors

About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 2 years of people management and team development experience
- 5 years of engineering work managing large-scale services experience
- Experience maintaining SLAs through the implementation of proactive issue detection and reporting
- Experience operating a mission-critical team or product
- High school or equivalent
- Current active US Government Security Clearance of TS/SCI with Polygraph
- Can travel to local sites up to 50% of the time

- 3 years of work in a management position with 5 or more direct reports experience
- 5 years of work in data centers with an emphasis on building and equipment operation experience
- Bachelors degree in Electrical Engineering Mechanical Engineering or a related field
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders transformers generators switchgear UPS systems ATS units PDU units chillers pumps air handling units and CRAC units

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Alexandria - 129200.00 - 193000.00 USD annually
USA VA Culpeper - 129200.00 - 193000.00 USD annually
USA VA Fairfax - 129200.00 - 193000.00 USD annually
USA VA Manassas - 129200.00 - 193000.00 USD annually
USA VA Sevensburg - 129200.00 - 193000.00 USD annually
USA VA Warrenton - 129200.00 - 193000.00 USD annually