COA Accelerator Client Subscription Manager
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join us on our exciting journey!
IQVIA is The Human Data Science Company focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles IQVIA offers a broad range of solutions that harness advances in healthcare information Technology analytics and human ingenuity to drive healthcare forward.
Outcomes Assessments (COAs) organization leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug interventions. We focus on understanding and meeting the needs of our clients mostly life science/pharmaceutical companies through the application of broad consulting expertise and technical scientific knowledge to conduct scientifically rigorous research. This research is broad and includes qualitative (e.g. interviews focus groups) quantitative (e.g. clinical outcome assessments/patient-reported outcomes (PROS) preference research) and passive (e.g. digital health technology tools) approaches to understand patient caregiver and healthcare professional experiences and expectations of disease and treatment.
To meet our client expectations and retain the excellent reputation built up over time the IQVIA COAs team is committed to recruiting training and supporting driven individuals who have life science consulting and/or product development skills that can be applied to COA research activities. Individuals joining us are assured of a rewarding and progressive career in patient-focused research. Youll have the opportunity to address challenging client issues across multiple geographies with a hands-on influence in developing and delivering solutions. We operate in a truly multi-cultural collegial and collaborative work environment that is rich in development and growth.
Role & Responsibilities
Serve as the primary account manager for COA Accelerator clients managing onboarding and ongoing support.
Deliver training sessions (live and recorded) to ensure effective platform use.
Drive customer success initiatives monitoring engagement and proactively addressing challenges.
Collect client feedback and collaborate with product teams to suggest enhancements based on pain points.
Identify opportunities to expand collaboration within COA Accelerator Instrument Services PCS and other IQVIA offerings.
Support prospecting and business development in partnership with internal IQVIA stakeholders.
Assist in marketing activities including webinars case studies and promotional campaigns.
Contribute to proposal development presentations demos and trial setups for prospective clients.
Participate in offering development helping refine COA Accelerator and related services.
Skills & Qualifications - our ideal candidate will have:
Degree in Life Sciences or related field.
3 years of experience in a consulting / advisory / strategy role in the COA / PRO space (working either in industry CROs or consultancies)
Strong client-centric mindset with proven ability to build and maintain relationships.
Previous consulting sales or business development experience (account management customer success or similar roles are a plus)
Deep knowledge of Clinical Outcome Assessments (COAs) Patient Experience Research and associated services.
Excellent communication and interpersonal skills.
Proficiency in PowerPoint and ability to deliver compelling presentations.
Strong organizational and time management skills.
Ability to work independently in a remote environment and collaborate across global teams.
Additional Requirements
Familiarity with subscription-based SaaS platforms and digital adoption strategies.
Understanding of clinical trial processes and COA-related regulatory considerations.
Ability to analyse usage data and generate insights for client engagement.
Comfort with virtual training tools (Zoom Teams etc.).
Significant experience leveraging AI tools for work.
Fluency in English.
THIS ROLE IS NOT OPEN TO VISA SPONSORSHIP!
We know that meaningful results require not only the right approach but also the right people. Regardless of your role we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
Whatever your career goals we are here to ensure you get there!
We invite you to join IQVIA.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
Required Experience:
Manager
Key Skills
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
